I had similar problems with my Book Port. I had purchased it in 2005. There were several keys most used that became nonresponsive. I was sort of lucky, in that I had mine in for repairs in spring of 2008, and they replaced keys and gave it a going over. So far it is still working, but I am trying to baby it along and do not use some keys as often as I used to. The spongy nature of them I guess makes them subject to user wear. I purchased the new Book Port Plus, but still have not begun to use it. That sounds strange, I know. Perhaps it is time. I have been watching the discussions on it and it seems like most everyone is pretty well adapted to all the new features and like it. Good luck! Rik James -------------------------------------------------- From: "Pamela Rader" <prader@xxxxxxx> Sent: Monday, November 08, 2010 6:22 AM To: <bookport@xxxxxxxxxxxxx> Subject: [bookport] Re: faulty zero button on bookport Hi Rinaldo: Unfortunately, if the key is faulty, there's nothing we can do at this point. We stopped repairs on Book Ports in Aug., 2008, due to problems with the manufacturer. Eventually, those keys do ware out. Sorry I can't be of more help. Pamela Rader APH product Support -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Rinaldo Sent: Saturday, November 06, 2010 2:17 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] faulty zero button on bookport Hi Friends, My second bookport is faulty in that the no. zero key does not want to function now I can not set the options. I did all the upgrading by connecting it to my computer and APH. It does work I can reed but can not go to folders and since I wanted to give it to my brother or sister with the Bible loaded, since there are too many files you do need to put them into folders so you can move quickly in it. Can some one help please? Best wishes Rinaldo