[bookport] Re: device no longerrecongnizedafterfirmwareupgrade
- From: "Barrett, Don" <Don.Barrett@xxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Fri, 5 Nov 2004 11:42:07 -0500
Has anyone checked the Microsoft Knowledge Base to see if XP SP2 has any =
USB-related issues?
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of ROB MEREDITH
Sent: Friday, November 05, 2004 11:26 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: device no longerrecongnizedafterfirmwareupgrade
Have you tried the Book Port without any other USB devices connected?
>>> n0oxy@xxxxxxxxxxx 11/03/04 08:17PM >>>
Yep, tried the one that came with my memory card reader. It fits just =
=3D
fine,
but it does not work, even on my computer at work which works fine with =
=3D
the
book port cable.
----- Original Message -----=3D20
From: "ROB MEREDITH" <rmeredith@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, November 03, 2004 7:17 AM
Subject: [bookport] Re: device no longerrecongnizedafterfirmwareupgrade
> So let's see... You can't view the files from Explorer, but Dale can. =
=3D
=3D3D
> Sounds like two different problems. Have you tried a different cable?
>
> >>> n0oxy@xxxxxxxxxxx 11/02/04 11:26PM >>>
> right. The only time it ever worked was the first time I connected it. =
I
> can't even view the files from my computer. Very strange.
> ----- Original Message -----=3D3D20
> From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Tuesday, November 02, 2004 6:52 AM
> Subject: [bookport] Re: device no longer =
recongnizedafterfirmwareupgrade
>
>
> > So is it true that no version of the firmware works for either of =
you.
> >
> > >>> n0oxy@xxxxxxxxxxx Monday, November 01, 2004 7:19:20 PM >>>
> > Same here, I have a kingston usb drive, and a few different card =
=3D3D
> readers,
> > and they all work fine. I don't have them connected when I try to =
use =3D
=3D3D
> the
> > book port though.
> > ----- Original Message -----=3D3D3D20
> > From: "Dale Reardon" <dale@xxxxxxxxxxxxxxx>
> > To: <bookport@xxxxxxxxxxxxx>
> > Sent: Friday, October 29, 2004 1:32 PM
> > Subject: [bookport] Re: device no longer =
recongnizedafterfirmwareupgrad=3D
e
> >
> >
> > > Yes all other usb devices working fine - usb mouse, usb keyboard =
=3D
etc.
> > > Dale.
> > >
> > > At 03:16 AM 30/10/2004, you wrote:
> > >
> > > >Dale: This really looks like an issue with your software. I am =
=3D
not
=3D3D
> =3D3D3D
> > sure
> > =3D3D3D3D
> > > >it is service pack related. Does it seem like other USB devices =
=3D
work
=3D3D
> =3D3D3D
> > OK?
> > > >
> > > >
> > > >
> > > >
> > > > >>> dale@xxxxxxxxxxxxxxx Friday, October 29, 2004 3:00:19 PM >>>
> > > >Yes it worked perfectly for a long time.
> > > >Also the strange is I have a dual boot system - both systems are =
=3D
=3D3D3D
> > Windows
> > =3D3D3D3D
> > > >XP=3D3D3D3D20
> > > >Professional. I have installed service pack 2 on my main drive =
and =3D
=3D3D
> =3D3D3D
> > it=3D3D3D3D20
> > > >won't recognise bookport.
> > > >
> > > >The second version of XP is still at service pack 1 and it
> recognises=3D3D3D3D=3D3D3D
> > 20
> > > >bookport perfectly.
> > > >
> > > >I realise other things in my registry could be corrupted but it =
is =3D
=3D3D
> not
> =3D3D3D
> > =3D3D3D3D
> > > >the=3D3D3D3D20
> > > >processor, motherboard etc as identical machine works perfectly =
=3D
=3D3D3D
> > with=3D3D3D3D20
> > > >another OS which hasn't been played around with and had lots of
> > installing=3D3D3D3D
> > > >=3D3D3D3D20
> > > >and uninstalling.
> > > >
> > > >Dale.
> > > >
> > > >At 02:48 AM 30/10/2004, you wrote:
> > > >
> > > > >OK Dale. Next question. Has this device ever been recognized =
on =3D
=3D3D
> =3D3D3D
> > that
> > =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >computer?
> > > > >
> > > > >
> > > > > >>> dale@xxxxxxxxxxxxxxx Friday, October 29, 2004 2:23:16 PM =
>>>
> > > > >The 1.04 installed fine but transfer software still doesn't =
=3D3D
> recognise
> > =3D3D3D3D3D
> > > > >the=3D3D3D3D3D20
> > > > >bookport.
> > > > >Maybe need old version of transfer software as well.
> > > > >
> > > > >I did look under device manager inside control panel and it =
just =3D
=3D3D
> says
> > it =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >is=3D3D3D3D3D20
> > > > >a generic volume storage device - it doesn't call it the TTS... =
=3D
=3D3D
> that
> =3D3D3D
> > it
> > =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >is=3D3D3D3D3D20
> > > > >meant to be.
> > > > >
> > > > >Dale.
> > > > >
> > > > >At 12:29 AM 30/10/2004, you wrote:
> > > > >
> > > > > >No, if you just tell me where to download and rename that is =
=3D
=3D3D
> fine.
> > > > > >The self installers never worked for the firmware upgrades - =
I =3D
=3D3D
> had
> =3D3D3D
> > to
> > > > > >always copy the files across manually anyway.
> > > > > >
> > > > > >Dale.
> > > > > >
> > > > > >At 07:56 PM 29/10/2004, you wrote:
> > > > > >
> > > > > > >Dase:
> > > > > > >
> > > > > > >We need to get you to try firmware version 1.0.4 to see if =
it =3D
=3D3D
> is
> > =3D3D3D3D3D
> > > > >recognized=3D3D3D3D3D3D
> > > > > > > with that version. Do you need us to create a =
self-executin=3D
g
=3D3D
> =3D3D3D
> > =3D3D3D3D
> > > >version =3D3D3D3D3D
> > > > >of =3D3D3D3D3D3D
> > > > > > >the updater for you?
> > > > > > >
> > > > > > > >>> dale@xxxxxxxxxxxxxxx Friday, October 29, 2004 1:45:29 =
AM =3D
=3D3D
> >>>
> > > > > > >My device is still not recognised by the transfer software.
> > > > > > >Is there a new version of the transfer software or firmware =
=3D
to
=3D3D
> =3D3D3D
> > try?
> > > > > > >
> > > > > > >Dale.
> > > > > > >
> > > > > > >At 10:21 PM 4/10/2004, you wrote:
> > > > > > >
> > > > > > > >Hi Jerry.
> > > > > > > >
> > > > > > > >We'd love to confirm or reject this possibility. Could I
> > possibly =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >get =3D3D3D3D3D3D
> > > > > > >you =3D3D3D3D3D3D3D
> > > > > > > >to temporarily revert back to a previous firmware and see =
=3D
if
=3D3D
> =3D3D3D
> > the
> > =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >problem =3D3D3D3D3D3D
> > > > > > >=3D3D3D3D3D3D3D
> > > > > > > >fixes itself?
> > > > > > > >
> > > > > > > >Which version did you have before?
> > > > > > > >
> > > > > > > >
> > > > > > > > >>> jerry.neufeld@xxxxxxxxxx Sunday, October 03, 2004 =
=3D3D
> 10:16:52
> > PM =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > > >>>
> > > > > > > >Joni, I doubt very much that s p 2 is the guilty party =
here =3D
=3D3D
> =3D3D3D
> > since
> > a =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >=3D3D3D3D3D3D
> > > > > > >number
> > > > > > > >of us having this problem have not yet incorporated
Microsoft'=3D3D
> s
> > =3D3D3D3D3D
> > > > >latest
> > > > > > > >package. With the previous version of the firmware that I =
=3D
=3D3D
> had,
> > all =3D3D3D3D
> > > >of =3D3D3D3D3D
> > > > >my
> > > > > > > >computers, my wife and I have six, those used here at =
home =3D
=3D3D
> and
> =3D3D3D
> > in
> > =3D3D3D3D
> > > >the =3D3D3D3D3D
> > > > >=3D3D3D3D3D3D3D
> > > > > > > >office
> > > > > > > >at school, worked perfectly, all machines running x p =
pro. =3D
=3D3D
> Now,
> =3D3D3D
> > =3D3D3D3D
> > > >only =3D3D3D3D3D
> > > > >one =3D3D3D3D3D3D
> > > > > > >=3D3D3D3D3D3D3D
> > > > > > > >of
> > > > > > > >these machines recognizes the BookPort. Although elusive, =
I =3D
=3D3D
> am
> =3D3D3D
> > =3D3D3D3D
> > > >sure, =3D3D3D3D3D
> > > > >I =3D3D3D3D3D3D
> > > > > > >=3D3D3D3D3D3D3D
> > > > > > > >think
> > > > > > > >the bug lives in the BookPort's firmware.
> > > > > > > >
> > > > > > > >All the best,
> > > > > > > >
> > > > > > > >Jerry
> > > > > > > >
> > > > > > > >
> > > > > > > >----- Original Message -----=3D3D3D3D3D3D3D20
> > > > > > > >From: "Joni Colver" <july77@xxxxxxxxxxxxxx>
> > > > > > > >To: <bookport@xxxxxxxxxxxxx>
> > > > > > > >Sent: Sunday, October 03, 2004 5:08 PM
> > > > > > > >Subject: [bookport] Re: device no longer
> recongnizedafterfirmwar=3D3D3D
> > e
> > =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >upgrade
> > > > > > > >
> > > > > > > >
> > > > > > > > > Dale and others having problems you might want to go =
to:
> > > > > > > > >
> > > > > > > > >
> =
http://www.support.microsoft.com/=3D3D3D3D3D3D3D20=3D3D3D3D3D3D20=3D3D3D3=
D3D20=3D
=3D3D3D=3D3D20=3D20
> > =3D3D3D3D20=3D3D3D20
> > > > > > > > >
> > > > > > > > > and search for something like "usb device not =
recognized"=3D
=3D3D
> =3D3D3D
> > =3D3D3D3D
> > > >because =3D3D3D3D3D
> > > > >=3D3D3D3D3D3D
> > > > > > >there
> > > > > > > >are
> > > > > > > > > lots of articles listed regarding this issue. There =
is =3D
=3D3D
> one
> =3D3D3D
> > =3D3D3D3D
> > > >about =3D3D3D3D3D
> > > > >=3D3D3D3D3D3D3D
> > > > > > > >problems
> > > > > > > > > with certain chip sets and SP2, USB drivers not being =
=3D
=3D3D3D
> > updated
> > =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >with=3D3D3D3D3D20
> > > > > > SP2 =3D3D3D3D3D3D
> > > > > > >=3D3D3D3D3D3D3D
> > > > > > > >and
> > > > > > > > > USB problems for people using Windows 2000. Maybe =
=3D3D
> something
> =3D3D3D
> > =3D3D3D3D
> > > >there =3D3D3D3D3D
> > > > >=3D3D3D3D3D3D
> > > > > > >will =3D3D3D3D3D3D3D
> > > > > > > >be
> > > > > > > > > relevant to some of the problems people are having =
with =3D
=3D3D
> the
> =3D3D3D
> > =3D3D3D3D
> > > >device =3D3D3D3D3D
> > > > >not
> > > > > > > >being
> > > > > > > > > recognized. Good luck. Hope this doesn't happen to =
me =3D
=3D3D
> when
> =3D3D3D
> > I
> > =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >install
> > > > > > > >SP2!
> > > > > > > > >
> > > > > > > > > Joni
> > > > > > > > > ----- Original Message -----=3D3D3D3D3D3D3D20
> > > > > > > > > From: "Dale Reardon" <dale@xxxxxxxxxxxxxxx>
> > > > > > > > > To: <bookport@xxxxxxxxxxxxx>
> > > > > > > > > Sent: Sunday, October 03, 2004 2:07 PM
> > > > > > > > > Subject: [bookport] Re: device no longer
> > recongnizedafterfirmware=3D3D3D3D
> > > > =3D3D3D3D3D
> > > > >=3D3D3D3D3D3D3D
> > > > > > > >upgrade
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Well I have sort of done this.
> > > > > > > > > On my system I have a dual boot OS setup. The second =
OS =3D
=3D3D
> is
> > just =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >=3D3D3D3D3D3D
> > > > > > >another
> > > > > > > > > version of XP Pro which I don't muck with. I am a =
real
> > fiddler =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >and
> > > > > > > >tweaker
> > > > > > > > > and sometimes ruin things and have to wait for sighted =
=3D
=3D3D
> help
> =3D3D3D
> > in
> > =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >safe =3D3D3D3D3D3D
> > > > > > >mode
> > > > > > > > > and have the other backup OS.
> > > > > > > > >
> > > > > > > > > At the moment the only real difference in the other OS =
=3D
is
=3D3D
> =3D3D3D
> > that
> > I =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >have =3D3D3D3D3D3D
> > > > > > >=3D3D3D3D3D3D3D
> > > > > > > >not
> > > > > > > > > installed xp service pack 2 upgrade. It has obviously
> > identical
> > > > > > > >processor,
> > > > > > > > > memory, usb ports and devices etc.
> > > > > > > > >
> > > > > > > > > I just went over to it, installed the transfer =
software =3D
=3D3D
> and
> =3D3D3D
> > =3D3D3D3D
> > > >presto
> > > > > > > >bookport
> > > > > > > > > is recognised and works perfectly on that second OS.
> > > > > > > > >
> > > > > > > > > Come back to my main OS and the software just doesn't
> > recognise =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >it.
> > > > > > > > >
> > > > > > > > > I am now guessing service pack2 has reacted with my =
=3D3D
> system.
> > > > > > > > >
> > > > > > > > > I will have to uninstall service pack2 to test this =
=3D3D
> theory.
> =3D3D3D
> > =3D3D3D3D
> > > >After =3D3D3D3D3D
> > > > >I =3D3D3D3D3D3D
> > > > > > >do
> > > > > > > > > some backups I will test this out.
> > > > > > > > >
> > > > > > > > > Dale.
> > > > > > > > >
> > > > > > > > > At 10:41 PM 3/10/2004, you wrote:
> > > > > > > > >
> > > > > > > > > >Hi listers:
> > > > > > > > > >
> > > > > > > > > >This is probably extreeme, but, has anyone yet tried
> > re-installi=3D3D3D3D
> > > >ng=3D3D3D3D3D
> > > > >
> > > > > > > >Windows
> > > > > > > > > >from scratch to see if Windows would recognize =3D
Bookport?
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > F.ree Software Forever
> > > > > > > > >
> > > > > > > > > If you would like some f.ree software just for reading =
=3D
my
=3D3D
> =3D3D3D
> > =3D3D3D3D3D
> > > > >signature =3D3D3D3D3D3D
> > > > > > >=3D3D3D3D3D3D3D
> > > > > > > >check
> > > > > > > > > out the link below
> > > > > > > > >
> > > > > > > > > Better still, if you want more f.ree software all the =
=3D
time
=3D3D
> =3D3D3D
> > you
> > =3D3D3D3D
> > > >can =3D3D3D3D3D
> > > > >=3D3D3D3D3D3D
> > > > > > >join
> > > > > > > > > this pri.vate membership site for a one time payment - =
=3D
it
=3D3D
> =3D3D3D
> > =3D3D3D3D
> > > >offe.rs
> > > > > > > > > incredible value and I am a m.ember myself:
> > > > > > > > >
> > > > > > > > >
> =
http://www.dalereardon.com/software/=3D3D3D3D3D3D3D20=3D3D3D3D3D3D20=3D3D=
3D3D3D=3D
=3D3D3D=3D3D20=3D20
> > 20=3D3D3D3D20=3D3D3D20
> > > > > > > > >
> > > > > > > > > Dale Reardon
> > > > > > > > > PO Box 4033
> > > > > > > > > Wembley
> > > > > > > > > Western Australia 6014
> > > > > > > > > Australia
> > > > > > > > > Phone: +61418138849
> > > > > > > > > Fax: +61893888671
> > > > > > > > > Email:
signature@xxxxxxxxxxxxxxx=3D3D3D3D3D3D3D20=3D3D3D3D3D3D20=3D3D3D=3D3D=3D2=
0
> 3D3D20=3D3D3D=3D3D20
> > =3D3D3D3D20=3D3D3D20
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > .
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >F.ree Software Forever
> > > > > > >
> > > > > > >If you would like some f.ree software just for reading my =
=3D
=3D3D3D
> > signature
> > =3D3D3D3D
> > > >=3D3D3D3D3D3D
> > > > > > >check=3D3D3D3D3D3D20
> > > > > > >out the link below
> > > > > > >
> > > > > > >Better still, if you want more f.ree software all the time =
=3D
you
=3D3D
> =3D3D3D
> > can
> > =3D3D3D3D
> > > >=3D3D3D3D3D
> > > > >join=3D3D3D3D3D3D20
> > > > > > >this pri.vate membership site for a one time payment - it
> > offe.rs=3D3D3D3D3D3D=3D3D3D3D
> > > >20
> > > > > > >incredible value and I am a m.ember myself:
> > > > > > >
> > > > > >
>http://www.dalereardon.com/software/=3D3D3D3D3D3D20=3D3D3D3D3D20=3D3D3D3=
D20=3D3D=3D
=3D20
> =3D3D3D20=3D3D20
> > > > > > >
> > > > > > >Dale Reardon
> > > > > > >PO Box 4033
> > > > > > >Wembley
> > > > > > >Western Australia 6014
> > > > > > >Australia
> > > > > > >Phone: +61418138849
> > > > > > >Fax: +61893888671
> > > > > > >Email:
signature@xxxxxxxxxxxxxxx=3D3D3D3D3D3D20=3D3D3D3D3D20=3D3D3D3D20=3D3D3D20=
=3D3D=3D20
> =3D3D20>prest
> > > > > > >
> > > > > > >
> > > > > > >. =3D3D3D3D3D3D20
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >F.ree Software Forever
> > > > > >
> > > > > >If you would like some f.ree software just for reading my =
=3D3D
> signature
> =3D3D3D
> > =3D3D3D3D
> > > >check
> > > > > >out the link below
> > > > > >
> > > > > >Better still, if you want more f.ree software all the time =
you =3D
=3D3D
> can
> > join
> > > > > >this pri.vate membership site for a one time payment - it =3D
offe.rs
> > > > > >incredible value and I am a m.ember myself:
> > > > > >
> > > > > =
>http://www.dalereardon.com/software/=3D3D3D3D3D20=3D3D3D3D20=3D3D3D20=3D=
=3D3D20=3D20
> > > > > >
> > > > > >Dale Reardon
> > > > > >PO Box 4033
> > > > > >Wembley
> > > > > >Western Australia 6014
> > > > > >Australia
> > > > > >Phone: +61418138849
> > > > > >Fax: +61893888671
> > > > > >Email: =
signature@xxxxxxxxxxxxxxx=3D3D3D3D3D20=3D3D3D3D20=3D3D3D20=3D3D20=3D
=3D20
> > > > > >
> > > > > >
> > > > > >.
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >F.ree Software Forever
> > > > >
> > > > >If you would like some f.ree software just for reading my =3D
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> > > > >Better still, if you want more f.ree software all the time you =
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> > > > >
> > > > >Dale Reardon
> > > > >PO Box 4033
> > > > >Wembley
> > > > >Western Australia 6014
> > > > >Australia
> > > > >Phone: +61418138849
> > > > >Fax: +61893888671
> > > > >Email: =
signature@xxxxxxxxxxxxxxx=3D3D3D3D3D20=3D3D3D3D20=3D3D3D20=3D3D20=3D
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> > > > >
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> > > >F.ree Software Forever
> > > >
> > > >If you would like some f.ree software just for reading my =
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> > > >out the link below
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> > > >Better still, if you want more f.ree software all the time you =
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> > > >this pri.vate membership site for a one time payment - it
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> > > >
> > > >Dale Reardon
> > > >PO Box 4033
> > > >Wembley
> > > >Western Australia 6014
> > > >Australia
> > > >Phone: +61418138849
> > > >Fax: +61893888671
> > > >Email: signature@xxxxxxxxxxxxxxx=3D3D3D3D20=3D3D3D20=3D3D20=3D20
> > > >
> > > >
> > > >. =3D3D3D3D20
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> > >
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> > > out the link below
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> > > Better still, if you want more f.ree software all the time you can =
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> > > incredible value and I am a m.ember myself:
> > >
> > > http://www.dalereardon.com/software/=3D3D3D20=3D3D20=3D20
> > >
> > > Dale Reardon
> > > PO Box 4033
> > > Wembley
> > > Western Australia 6014
> > > Australia
> > > Phone: +61418138849
> > > Fax: +61893888671
> > > Email: signature@xxxxxxxxxxxxxxx=3D3D3D20=3D3D20=3D20
> > >
> > >
> > > .
> > >
> > >
> >
> >
> >
>
>
>
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