[bookport] Re: Help! BP transfer software Hangs up whileupdating

  • From: "Primo Cadawas" <pcadawas@xxxxxxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Mon, 24 Sep 2007 17:15:48 -0400

Hi Pamela,

Thank you for the info.
As you say, I run the book wizard and click the update button.
The book wizard reader update did the same thing as the book port transfer problem, it's hang too! So I ask a sighted person to see if there is something on the screen that my jaws didn't read. And Walla! The macafy security center virus and firewall is asking me to give the application an access to the internet. So I asked her to ok and grant an access to both the book port transfer and book wizard reader. 
 The Problem is solved.
Again thanks,
Primo
----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx> 
To: <bookport@xxxxxxxxxxxxx>
Sent: Monday, September 24, 2007 11:15 AM
Subject: [bookport] Re: Help! BP transfer software Hangs up whileupdating



Hi Primo:

This will sound odd, but it has worked with others:
Whenever you update the Book Port Transfer program, the Book Wizard reader also gets updated. I think that is what's causing the hangup. Try opening the Book Wizard Reader program from your Desktop. Then, choose the "Check For Updates Option and let that program update. Once that's done, you might want to restart the PC.
Then, try opening the Book Port Transfer and you should be good to go. Incidentally, if you download the latest version from our web page, you'll have the latest update.
If the above doesn't help, then you need to look at any firewalls and see if that's what's blocking the program from running. 


Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307



pcadawas@xxxxxxxxxxx 09/20/07 11:55AM >>>

Hello Listers,

I just having a problem with my Book Port transfer software.

I got this new computer , of course it's using window vista.
I downloaded the new transfer software, Installed it, and it work for a while.
The other day, I did the option setting, and checked the check for auto check update for both the firmware and the software transfer.
So when I connected my book port to the USB, It automatically look for the new update. 

The Problem is...

The book port transfer software  hang up, and it list this error message.

" Book Port software update not responding. "
The transfer software hang up, and never do any thing. I can mot even close it. 

I did the alt+f4 to close the application, and the window show.
" Microsoft Windows

[Main Instruction]
Book Port Transfer MFC Application is not responding

[Content]
If you close the program, you might lose information.

[Close the program] [Wait for the program to respond]"
If I click the close button, the book port update not responding will show again, and then no more respond even I press the alt+f4 key. 

NOW..

This message" book port update not responding "
show every time I open the book port transfer. So That mean I can not upload any books to my beloved book port using the transfer software. 

What I did?
1, I uninstalled the book port transfer from my computer, deleted manually all the left over files from the book port transfer folder, and re install the 
bp_setup again.

Guest what happened?
It did the sane thing! the **/$ " Book port upgrade not responding" Message pop up again when I run the transfer software, or hook up the Book port to 
the usb.

Any suggestions? Do any one had this type of problem?

I hope that someone fro the list can help me solve this mystery.

Many thanks,

Cheers,

Primo

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