[bookport] Re: File Transfer

Bob:

Try reformatting the card and see if the transfer software will recognize =
it. To reformat the card, press 1+3+*+# twice.

Do you know if you have an AMD chipset?

Rob Meredith

>>> charmary@xxxxxxxxxxxxx 01/30/05 03:45PM >>>
Dear List:

    It's been a week since I have gotten the Bookport, and I seem no =
further
along than I was on day one.  I am working in a Windows 2000 Professional
environment.  I am using Norton Personal Firewall and Norton Anti Virus.  =
I
use Jaws version 5.00.62.  I have only been able to get the File Transfer
program to work infrequently.  Most of the time I get the message Bookport
Not Connected.  Here are the steps that I have taken.

    I have uninstalled the software.  Then I reinstalled the software with
the Bookport connected to my computer.  I did this with both Norton Anti
Virus and Norton Personal Firewall disabled.  The results were inconsistent=

at best.

    I have tried starting the computer with Bookport connected and =
accessing
the file transfer utility, but I get the same message "Bookport not
connected."  I have tried starting the computer, disabling both Anti Virus
and the Personal Firewall, but I get the same message "Bookport not
connected."

    Now here's  two interesting items.  If I go into My Computer, I see =
and
can look at the Bookport drive (F on my system), but the File Transfer
program says, you guessed it, "Bookport not connected."  Also, sometimes
when I remove the device from the computer, it stops working.  I have to
take the batteries out to reset the defaults.

    I am afraid that I have tried so many different combinations of things
that I am not sure from what point to start.  The file transfer program =
has
only started once when I plugged the machine into the computer.

    Any help will be greatly appreciated.  Also tips on how you connect,
disconnect the machine to the computer will be appreciated.  Thanks for =
your
help.

Best regards,
Bob Cronin

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