Judy: When this happens, it is because the batteries are too low and the update starts, but then fails, but you get just enough to change the version number on the Book Port, but because the update didn't complete, it doesn't have the information to say anything else, other than Application Missing. I'll write you offlist with more instructions. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> jwilkins@xxxxxxxxx 02/28/07 07:30PM >>> That is what happens: she gets the message! No keys respond: only the message. Judy At 07:22 PM 2/28/2007, you wrote: >What happens when she gets this message? > >At 05:39 PM 2/28/2007, Judy Wilkinson wrote: >>I'm trying to help a friend with a BP problem. Her BP gets this >>message "Application Missing". She's taken the battery and card >>out for several hours; we've used the reset command. Same message. >>Hope someone can help. >>Judy >> >> >> >>-- >>No virus found in this incoming message. >>Checked by AVG Free Edition. >>Version: 7.5.446 / Virus Database: 268.18.4/705 - Release Date: >>2/27/2007 3:24 PM > >Sandy Licht > >Jeremiah 29:11 - 14 A . >11 For I know the plans I have for you," says the Lord. "They are >plans for good and not for disaster, to give you a future and a >hope. 12 In those days when you pray, I will listen. 13 If you look >for me in earnest, you will find me when you seek me. 14 I will be >found by you," says the Lord. >