Eric, this is my point precisely! I sold my unit recently, but only because I felt the market was as as good as it's going to get for it. -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Eric SS Sent: Tuesday, September 11, 2007 9:36 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: Anything New The mistake is not following up with simple: "We've had another glitch (not necessarily specified)." Anything beyond that is option. But, not saying anything is unacceptable business, not to speak of good manners.