Speaking of petitions and such, I'd really like to do something about EBay. Check out the following chain of emails between ebay's customer support (if you can call it that) and myself. The most recent message is at the top. ***** Hello, The "solution" you propose is not possible. I live alone and do not have anyone who can assist with this. This is EBay's responsibility. You may call me at [phone number removed] to change the email address over the phone. Other companies have managed to find temporary work-arounds such as calling customers until they have been able to establish a better system. Please let me know how you plan to address this matter. Regards, Angela Matney Previous Message Follows: ------------------------- Enter your response here Previous Message Follows: ------------------------- Hello, Thank you for writing back to eBay. My name is Frederick and I understand that you want us to change your email address for you as you're having trouble doing so. I could see why this would frustrate you. Let me help you out with this. Please understand that due to account security and privacy concerns, we aren't able to change your email address for you, nor send this email to the email address you've specified. I can see that you are having trouble changing your email address because you are unable to read the security code. I understand that this is frustrating. We currently do not have a workaround for this situation. To keep our members accounts as secure as possible, we require that you submit the security code in order to change your email address. I recommend asking a family member or friend to read the code for you so that you can successfully change your email address. I appreciate your patience and understanding with regard to this matter. I am happy for having the chance to assist you. Thank you for your time. Regards, Frederick J. eBay Customer Support _____________________________________________ Marketplace Safety Tip: Protect yourself from fraudulent emails that ask for sensitive personal information like credit card numbers, passwords, etc. Just because an email message looks like it is sent directly from eBay, that isn't always the case. To learn more about protecting yourself from fake or "spoof" emails, see our online tutorial at the following Web page: http://pages.ebay.com/securitycenter/ _____________________________________________ For our latest announcements, please check: http://www2.ebay.com/aw/announce.shtml _____________________________________________ Original Message Follows: ------------------------- Form Message %42201% 011600 D_ID051220061524D_ID/W_ID64912133W_ID/S_ID000S_ID Subject: GS=C13006 The problem you're having with email or User IDs isn't listed [#US ?01 ] User Feedback: 72 User State: ?01 Browser Info: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) Registration and Membership > Email addresses, User IDs, contact information > The problem you're having with email or User IDs isn't listed Message: Hello, I cannot update my email address because I am blind and cannot access the graphical verification code required to change my email address. Many sites (Paypal, Google, Livejournal, etc.) offer blind users the opportunity to hear an audio file instead of seeing a graphic. Please institute such a policy so that eBay can be effectively used by everyone. In the meantime, though, please change my email address from [old address removed] to [new address removed]. Please do not write to me at the [old email] address--I will not see it. Send all communication to [new email]. Thank you very much.