Re: Fw: Sirius Satellite radio & captcha online
- From: "Darrell Shandrow" <nu7i@xxxxxxxxxxxxx>
- To: blindcasting@xxxxxxxxxxxxx
- Date: Thu, 15 Jun 2006 16:09:39 +0000
Hi Julie and all,
I am not a Sirius customer at this time. That is the only reason I haven't yet
given them a call, though I plan to do so from the viewpoint of a potential
customer.
I'd be very interested in the types of responses everyone gets when trying to
raise this issue with the company's customer service. I'd suggest trying to
escalate the issue as the front line phone agents are probably quite unlikely
to understand or care very much about the issue. I'd ask for case / ticket
numbers and information on how such cases will be escalated through their
technical support processes. Open these matters as technical support issues
rather than just letting them go as simple customer service queries. If
interested, please e-mail testimonials to me at editor@xxxxxxxxxxxxxxxxxxxxxx
for a possible article on this issue.
Thanks.
> -----Original Message-----
> From: JULIE MELTON [mailto:jewelsong21@xxxxxxx]
> Sent: Thursday, June 15, 2006 03:55 PM
> To: blindcasting@xxxxxxxxxxxxx
> Subject: Re: Fw: Sirius Satellite radio & captcha online
>
> Ok, maybe i'm dumb. But how does Captcha assure someone else isn't using
> your account? Wouldn't they just type in the characters too? What are they
> trying to accomplish by making us type them in each and every time?
>
> Anyway, I'll be writing and-or calling them this evening.
>
>
>
>
> JulieMelton
> visit me at
> www.heart-and-music.com
> Keep smiling!
>
>
>
>
>
> >From: <petrakigianos-giasou@xxxxxxxxx>
> >Reply-To: blindcasting@xxxxxxxxxxxxx
> >To: blindcasting@xxxxxxxxxxxxx
> >Subject: Re: Fw: Sirius Satellite radio & captcha online
> >Date: Wed, 14 Jun 2006 21:22:22 -0700 (PDT)
> >
> >Hi Chris
> >It is not a 1 time deal captcha with Sirius. You must enter the
> >characters from the captcha everytime you try to log in to
> >sirius online service.
> >
> >Petro
> >
> >--- Chris Skarstad <toonhead@xxxxxxxxxx> wrote:
> >
> > > Ok, question about this. When you guys are talking about a
> > > captcha
> > > to listen to the online player, does this mean that in order
> > > to
> > > listen, every single time that a captcha must be entered, or
> > > is it a
> > > one time only deal?
> > > if it's a one-time only deal, and a solution can be found that
> > > is
> > > accessible, then i don't see a problem, but if it has to be
> > > entered
> > > every single time you listen? that's rediculous!
> > > If Sirius wanted me to become a subscriber well they sure as
> > > hell
> > > lost me as a customer right there.
> > > I hope that xm does not go this route.
> > >
> > >
> > >
> > > At 12:59 PM 6/14/2006, you wrote:
> > > >It is definitely true. This is what happens when people share
> > > >their accounts with others and Howard Stern had to have a big
> > > >part in this. XM satellite will probably institute this
> > > captcha
> > > >soon. It's a matter of time.
> > > >
> > > >--- Gary Wood <k8hlx@xxxxxxxxxxx> wrote:
> > > >
> > > > > Hi all. I just received a message from someone on another
> > > > > list concerning
> > > > > Captia and Sirius on-line!
> > > > > ----- Original Message -----
> > > > > From: <petrakigianos-giasou@xxxxxxxxx>
> > > > > To: <pc-audio@xxxxxxxxxxxx>
> > > > > Sent: Wednesday, June 14, 2006 5:05 AM
> > > > > Subject: Sirius Satellite radio & captcha online
> > > > >
> > > > >
> > > > > > Looks like Sirius satellite has locked out the blind pc
> > > user
> > > > > > from using its online tuner service by instituting a
> > > > > captcha.
> > > > > >
> > > > > > Is this true? I will check it soon to see.
> > > > > >
> > > > > > Sirius just changed their online radio tuner to require
> > > a
> > > > > > captcha - an entry of random letters that only a sighted
> > > > > person
> > > > > > can see - in order to listen online.
> > > > > > Not only does it make it impossible for Blind users to
> > > > > listen
> > > > > > online, but it also makes it impossible for Replay A/V
> > > to
> > > > > > automatically tune to Sirius channels.
> > > > > >
> > > > > > Would you mind writing to Sirius on behalf of the Blind
> > > > > > Community and finding out if there is an alternative way
> > > to
> > > > > log
> > > > > > in?
> > > > > >
> > > > > > Here's the contact form:
> > > > > >
> > > > >
> > >
> > >http://www.sirius.com/servlet/ContentServer?pagename=Sirius/CachedPage&c=FlexContent&cid=1112908249913
> > > > > >
> > > > > > Their phone number is:
> > > > > > 1-888-539-7474
> > > > > >
> > > > > > Petro
> > > > > >
> > > > > >
> > > > > >
> > > > > > _______________________________________________
> > > > > > PC-Audio List Help, Guidelines, Archives and more...
> > > > > > http://www.pc-audio.org
> > > > > >
> > > > > > To unsubscribe from this list, send a blank email to:
> > > > > > pc-audio-unsubscribe@xxxxxxxxxxxx
> > > > > >
> > > > > > This list is a service of MosenExplosion.com. To see
> > > what
> > > > > other lists we
> > > > > > offer, visit us on the web at
> > > http://www.MosenExplosion.com
> > > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >
> >
> >
>
>
>
>
Other related posts:
