Yes Elizabeth, we did meet at the CSUN conference in Los Angeles 2 years ago. Unfortunately I don't have a lot of tact, so I usually ask Claire to look at my emails to Bookshare members. She's much more tactful than I am. [I was usually not allowed to meet customers when I was a software engineer. I'd tell them the bald truth, which of course managers hated. They wanted to tell customers a 'simplified' version, which was way different from mine. But I didn't want to meet customers anyway, I'd rather play with the code. Obviously I'm a very detail-oriented person, which is oh-so-helpful when processing books for Bookshare.] Carrie ----- Original Message ---- From: E. <thoth93@xxxxxxxxxxxxx> To: bksvol-discuss@xxxxxxxxxxxxx Sent: Monday, January 28, 2008 8:58:47 AM Subject: [bksvol-discuss] Re: wrong name/author for book This is E. Hello Carrie. I remember meeting you in California. You are correct in saying that it takes a certain type of person to volunteer or staff bookshare. You have too much tact and charm to be deranged. from another single woman, E. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. ____________________________________________________________________________________ Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs