Pratik If Benetech is unwilling to supply some concrete answers, and I can understand why they may be unwilling to do so given the reasons you have outlined, this would suggest to me that the numbers may be so dismal that it wouldn't serve them competitively. If that is the case, then this calls to question the worth while of spending, as some of us do, hundreds of hours a year in intentionally scanning and validating material for BookShare. If few people read the books, then time could be better spent elsewhere; on the other hand, if many benefit from the books, then the effort is definitely worth while and this would encourage others (both sighted and handicappted) to offer their services. Elizabeth's questions cut to the core of the value of Bookshare to end users; and Benetech, if it expects donations both of dollars and time, has to be able to address these especially now that the service has been around for a number of years. I'd suggest that organizations such as RFB&D have established such success and longevity as they have successfully demonstrated the value of their service to their target audience. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.