Well, here's yet another merry-go-round. Susan Mangis' submission of "on A Snowy Night" by Debbie Macomber has been sent twice back to Step 1 for copyright verification. As this is a Christmas book several folks have been waiting for, I went to the copyright database to attempt to retrieve the info. So, to this point, Susan spent time scanning and submitting the book; Amber and someone else spent time duplicating each other's efforts in validating; and their thanks in return is a cryptic note embedded in the comments seeking verification. Oh yes, it's not in the copyright database which means my recent submission (another collection) of Angels for Christmas will likely be spinning wheels. While Gerald in his note is attempting to be positive in how BookShare is handling things, I'd argue that Gustavo has far too much to do given his unable to effectively communicate such things as copyright verifications (these shouldn't be hidden in Step 1 but directly communicated to submitter and validator). \ but back to the main issue: what is substantative enough for copyright verification. Sure, finding the book in the copyright database is mind soothing and comforting; but, as said earlier, if one cannot rely on the book itself, something is wrong. One of the goals for BookShare for 2006 ought to be to work towards sufficient staffing so there is better communications, processing, and all the rest. Marissa and Gustavo together struggled doing this, so why should be it possible to do it on his own. What happens when Gustavo, as an employee, gets fed up with things and decides to hang his business hat somewhere else. Where then is BookShare at that point without anyone else apparently involved in the hands on nitty gritty of daily operations. Yes, I understand the issues involved here -- legally protecting Benetech and having necessary funding -- but at the same time there is the important issue of serving customers and volunteers without the service cannot exist. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.