I believe the volunteer manual as it is is pretty incomplete. It does not address the questions of what do you do with em dashes, ellipses, accented letters, Spanish punctuation, fractions, or many of the other questions people often have. So, Jim, probably the manual you found is the only manual there is. There are several sections of it though, so you have to be sure to click all of the links to get to all of it. Jamie in Michigan Currently Reading - Needled to Death by Maggie Sefton Get $10 off at Buy.com when you use Google Checkout for the first time! Over 2 million items to choose from.