[bksvol-discuss] Re: trouble downloading a book
- From: Carrie Karnos <ckarnos@xxxxxxxxx>
- To: bksvol-discuss@xxxxxxxxxxxxx, John Glass <john.g@xxxxxxxxxxxx>
- Date: Wed, 9 May 2007 10:01:17 -0700 (PDT)
Hi Peninnah,
I just talked to John Glass, and he said that people who use Internet
Explorer 7 are having trouble downloading certain books, that IE 6 has no
problem with. It appears (and this is just a guess) that books with special
characters are the problem. (The Children of Hurin title has 3 special
characters in it, a caret and two accents.) John is going to tell Bookshare
Engineering immediately, so they can determine if this is actually the problem
or not. If it is indeed the problem, I'm not sure when it will be fixed,
seeing how Engineering will have to come up with a workaround. They can tell
Microsoft that there's a problem with IE 7 but who knows how long it'll take
them to fix it.
Anyway, just thought you'd want to know that Bookshare is working on the
problem.
Carrie
Peninnah Fleischer <peggyfleischer@xxxxxxxxxxxxx> wrote:
I still can't download it. I still get the "page not found" error.
Peninnah Fleischer
Now the God of hope fill you with all joy and peace in believing, that ye
may abound in hope, through the power of the Holy Ghost.
Romans 15:13
----- Original Message -----
From: "John Glass"
To:
Sent: Tuesday, May 08, 2007 3:30 PM
Subject: [bksvol-discuss] Re: trouble downloading a book
> Hi,
>
> I just downloaded this book too without any trouble.
>
> Please try downloading it again.
>
>
>
>
> John Glass
> Customer Support Manager, Bookshare
>
> Benetech
> 480 S. California Ave., Suite 201
> Palo Alto, CA 94306-1609 USA
> Phone: +1 650 644-3403
> Fax: +1 650 475-1066
>
> john.g@xxxxxxxxxxxx
>
> www.benetech.org
>
> The Benetech Initiative - Technology Serving Humanity
> A Nonprofit Organization
>
> -----Original Message-----
> From: bksvol-discuss-bounce@xxxxxxxxxxxxx
> [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Reese
> Sent: Tuesday, May 08, 2007 11:28 AM
> To: bksvol-discuss@xxxxxxxxxxxxx
> Subject: [bksvol-discuss] Re: trouble downloading a book
>
> You might want to give it another try, though, because I just now
> downloaded the book. Maybe they fixed it recently.
>
> Evan
>
> ----- Original Message -----
> From: "Peninnah Fleischer"
> To:
> Sent: Tuesday, May 08, 2007 11:18 AM
> Subject: [bksvol-discuss] Re: trouble downloading a book
>
>
>> Thanks, I'll send a message then. I just wanted to make sure it wasn't
>> Peninnah error.
>>
>> Peninnah Fleischer
>>
>> Now the God of hope fill you with all joy and peace in believing, that ye
>> may abound in hope, through the power of the Holy Ghost.
>>
>> Romans 15:13
>>
>> ----- Original Message -----
>> From: "Carrie Karnos"
>> To:
>> Sent: Tuesday, May 08, 2007 12:22 PM
>> Subject: [bksvol-discuss] Re: trouble downloading a book
>>
>>
>>> Hi Peninnah,
>>>
>>> I tried downloading both formats and got the 'page not found' error for
>>> both. I think an email to Bookshare support would be a very good idea.
>>>
>>> Carrie
>>>
>>> Peninnah Fleischer
wrote:
>>> Hello everyone,
>>>
>>> I tried to download this book from the new books page and got a page not
>>> found error. Would someone else please try this before I contact
>>> support?
>>>
>>> Narn i chîn Húrin : The Tale of the Children of Húrin by
>>> Christopher Tolkien (Editor),
>>> J. R. R. Tolkien
>>>
>>>
>>> Thanks.
>>>
>>>
>>> Peninnah Fleischer
>>>
>>> Now the God of hope fill you with all joy and peace in believing, that
>>> ye
>>> may abound in hope, through the power of the Holy Ghost.
>>>
>>> Romans 15:13
>>>
>>> To unsubscribe from this list send a blank Email to
>>> bksvol-discuss-request@xxxxxxxxxxxxx
>>> put the word 'unsubscribe' by itself in the subject line. To get a list
>>> of available commands, put the word 'help' by itself in the subject
>>> line.
>>>
>>>
>>>
>>>
>>> ---------------------------------
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>>> --0-316427269-1178641326=:65429
>>> Content-Type: text/html; charset=iso-8859-1
>>> Content-Transfer-Encoding: 8bit
>>>
>>> Hi Peninnah,
I tried downloading
>>> both
>>> formats and got the 'page not found' error for both. I think an
>>> email to Bookshare support would be a very good idea.
>>>
Carrie
Peninnah Fleischer
>>> <peggyfleischer@xxxxxxxxxxxxx> wrote:
>>> class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT:
>>> #1010ff 2px solid">Hello everyone,
I tried to download this book
>>> from the new books page and got a page not
found error. Would
>>> someone
>>> else please try this before I contact support?
Narn i chîn Húrin
>>> :
>>> The Tale of the Children of Húrin by
Christopher Tolkien
>>> (Editor),
J. R. R. Tolkien
Thanks.
Peninnah
>>> Fleischer
Now the God of hope fill you with all joy and peace in
>>> believing, that ye
may abound in hope, through the power of the Holy
>>> Ghost.
Romans 15:13
To unsubscribe from this list send a
>>> blank Email
>>> to
bksvol-discuss-request@xxxxxxxxxxxxx
put the word 'unsubscribe'
>>> by itself in the subject line. To get a list of available commands, put
>>> the word 'help' by itself in the subject
>>> line.
>>>
>>>
---------------------------------
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Get
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>>> new email alerts with the free Yahoo!
>>> Toolbar.
>>> --0-316427269-1178641326=:65429--
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>>>
>>
>> To unsubscribe from this list send a blank Email to
>> bksvol-discuss-request@xxxxxxxxxxxxx
>> put the word 'unsubscribe' by itself in the subject line. To get a list
>> of available commands, put the word 'help' by itself in the subject line.
>>
>>
>>
>
> To unsubscribe from this list send a blank Email to
> bksvol-discuss-request@xxxxxxxxxxxxx
> put the word 'unsubscribe' by itself in the subject line. To get a list
> of available commands, put the word 'help' by itself in the subject line.
>
> To unsubscribe from this list send a blank Email to
> bksvol-discuss-request@xxxxxxxxxxxxx
> put the word 'unsubscribe' by itself in the subject line. To get a list
> of available commands, put the word 'help' by itself in the subject line.
>
To unsubscribe from this list send a blank Email to
bksvol-discuss-request@xxxxxxxxxxxxx
put the word 'unsubscribe' by itself in the subject line. To get a list of
available commands, put the word 'help' by itself in the subject line.
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