Hi Ann, Since braille seems to still have issues concerning smart quotes, I will personally continue to replace smart quotes with regular quotes, as the find and replace process takes only seconds. Here's how to do it in Word. I use Word 2003. Convert smart quotes to standard quotes To Remove Smart Quotes Using Find And Replace: In the find box type: ^0147 In the replace box type: ^0034 Replace all. In the find box type: ^0148 In the replace box type: ^0034 Replace all. Hope that helps! Mayrie -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Ann Parsons Sent: Friday, July 29, 2011 6:18 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: single quotes Hi all, OK, so one identifies these "smart quotes" by? Ann P. -- Ann K. Parsons Portal Tutoring EMAIL: akp@xxxxxxxxxxxx web site: http://www.portaltutoring.info Skype: Putertutor "All that is gold does not glitter, Not all those who wander are lost." Email services provided by the System Access Mobile Network. Visit www.serotek.com to learn more about accessibility anywhere. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.