Ellen, Was the submitter's e-mail in the comments on the book you are working on? If so, I would have contacted her too. That's why it's there. I guess in this instance I would forward the message you received to Carrie, letting her handle it for you. Good luck, Pam ________________________________ From: Ellen Bartlett <starry10286@xxxxxxxxx> To: bksvol-discuss@xxxxxxxxxxxxx Sent: Tue, April 5, 2011 8:29:46 PM Subject: [bksvol-discuss] problem I´m not sure how to solve Hi group, I have a book that I´ve proofed, and I just need one page rescanned. I wrote to the scanner, and she replied saying I don´t have permission to contact her. What should I do? Thanks, Ellen