[bksvol-discuss] Re: hello i am an ungrateful blind person whining about a problem on a nearly free service that turned out not to have affected anything
- From: "Susan Lumpkin" <slumpkin@xxxxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Sat, 21 Apr 2012 21:58:17 -0500
We are all human and thus all make mistakes! Losing Jamie would be a
definite big loss to Bookshare!
Susan Still Readingg Posts On this Subject
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Ali Al-hajamy
Sent: Saturday, April 21, 2012 8:37 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: hello i am an ungrateful blind person whining
about a problem on a nearly free service that turned out not to have
affected anything
I had no issue with the fact that she chose to post this problem to the
list. My problem was with the disrespectful tone and attitude twoards the
staff in the original message, who work hard to make our experience on
Bookshare as smooth as possible, and who don't deserve to be yelled at in
the manner that she did. if you have an issue with the site, perhaps try to
dialogue with staff and figure out exactly what's happening so it can be
repaired, not send a message that amounts to "The site is doing a thing I
don't like, fix it now!" That is not helpful or productive, and I wouldn't
be surprised if one of the extraordinary staff members who reads this list
is turned off by the complaining and decides they don't want to help people
who are being so petulant.
On 21-Apr-12 22:30, Judy s. wrote:
Ali, I'm not sure what you are trying to attribute to Jamie here, but I
found your post distasteful at best and the attack on Jamie totally out of
line.
The problem Jamie laid out is one that has existed for YEARS now on
Bookshare. Since staff read this mailing list, yes, it is appropriate to
post here when one experiences on-going problems so that staff know if it's
a one-time thing or something others are experiencing.
Oh, and for the record: Jamie isn't blind, and isn't disabled and isn't even
allowed to download or read books from Bookshare. She's a sighted volunteer
who has scanned literally thousands of books so that people like me who are
disabled members of Bookshare can read.
Geez.
Judy s.
On 4/21/2012 4:53 PM, Ali Al-hajamy wrote:
Oh, man. I hate it when I think an activity which required me to do
absolutely nothing labour-intensive failed on this here Bookshare thing, and
then I find out later that it actually went well with a few minor problems.
That's the worst. Which is why I then send a querulous, pointless complaint
to a mailing list full of people who (a) already know this issue exists,
have discussed it many times before, and, so far as I'm aware, learned to
just deal with it, and (b) don't have the connections or resources to fix it
when I want it fixed, that, of course, being now now now, right this second,
in fact, who needs to be patient and wait for the engineering team to fix
things that are higher up on their list of priorities first when you can
just be loud and obnoxious and get what you want now, because that solves
all of life's problems in UHMERIKA!
PS: I went ahead and changed your subject line for you. There's no need to
thank me.
On 21-Apr-12 14:37, Jamie Yates, CPhT wrote:
At 4:39 this morning I tried to submit a book. As usual I got to the
final step, where you can put in comments and that's the last step. It
hangs. It hangs. It hangs. At 5:04 I got a notice that the site was
having difficulties and I should try later.
Except if I wanted to submit a book LATER, I'd be doing it later. I
wouldn't be doing it at 4:39 in the morning. Later I'm going to be
sleeping. So when I get up today I start to submit the book again.
Good thing I checked my submissions list. It's listed there as being
submitted at 3:38 a.m. And at 6:17 I got an email saying my book had
been submitted. How was I supposed to know? The page never refreshed
to say hey your book went through.
I wish if the site was having difficulties it would say so on the
FIRST step. Not on the LAST step. Then I wouldnt' bother to spend so
much time sitting and waiting and waiting and waiting and waiting to
see if it's going to go through, because you cannot move off that tab
either, you have to stay active on the Bookshare tab or, in my
experience, it takes even LONGER to submit, or won't submit at all. So
much for the modern windows multitasking, right? Bookshare needs to
catch up with the times.
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