Hi, Candice. There are three email addresses that will stand you in good stead for almost anything you need to do. Write to volunteer@xxxxxxxxxxxxx for anything related to volunteer activities such as locating the submitter of a book you're validating for missing pages or for when you need to change a synopsis. That address is set up so your questions or concerns will go to the right person. Write to support@xxxxxxxxxxxxx for problems with the actual Bookshare system such as books that won't open, links that don't work, or files that seem to be corrupted. Finally, if you need to contact Carrie directly for something, write to her at ckarnos@xxxxxxxxx She handles collection development and is the person to talk to if you want to send books to Bookshare to be scanned. She can tell you if she's able to process them along with her current workload. She scans the New York Times bestsellers for us and knows what it's like to be a volunteer. Old habits die hard. We used to go to Carrie for most things related to volunteering and fixing books because there was no one else in place who could help us. Carrie's a nice person who makes helping us look so easy, even when she's under a deadline. So it's taking us some time to get used to writing to the volunteer@xxxxxxxxxxxxx email address. Now that Bookshare has grown, they are asking us to use the volunteer address so our requests can be given directly to the person who can fix the issue. Pavi is our volunteer coordinator, and she tracks our issues to make sure they're resolved well. She passes things along to Allison, Linda, Carrie, or Lisa and helps everybody stay in the loop. I know this isn't an official post. Does it help you feel more in touch with things though? I'm glad you're volunteering and that you're asking questions. Smart people ask while the not so smart ones make up their own answers and are usually wrong. (grin) -- Monica Willyard Visit my blog at http://www.scannersguild.com To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.