Hi Scott, Just to clarify, I think you're dealing with two different quote issues here. Your current one is that British punctuation conventions dictate that single quotes be used where Americans would use double ones. These have to be left as they are, even though the resulting single quotes in braille can be annoying. The other issue is that Openbook does indeed use some other kind of quotes which the Bookshare tool doesn't interpret properly and which cause real messiness in the brf files. If you have smart quotes turned off in word, which I realize you do, then you can do the find and replace safely with Word and the results should be what you're trying to achieve. HTH, Kellie To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.