[bksvol-discuss] Re: Wrongly named book

Hi Sue. It looks like Bookshare has resolved around 160 quality reports so
far since the quality reporting tool was implemented. Are there some books
you've reported that have slipped through the cracks? You've got an eye for
detail, and what you notice is important. I've filed 9 quality reports so
far, and only 2 of them are still listed as unresolved. If you go to the
wiki and press enter on the links to books on the unresolved list, you'll
see comments about when a newly scanned book is expected to be added. It
seems to take 4 to 8 weeks to get a book rescanned depending on its length,
subject, and availability to Bookshare.  

 

When you get an email about the quality resolution, it doesn't show up as
being from the Bookshare support address. It comes from Lindsey or another
staff member whose name I can't remember. I thought it was spam the first
time I got a note about a quality report I'd filed because it was from a
name I didn't recognize. 

 

If a book is slipping through the cracks, Bookshare needs to know about it
so they can figure out why the quality reporting tool isn't working. Quality
control is so important that I know the staff will want to do some
troubleshooting if it's needed.

 

I think the biggest quality improvement hurdle Bookshare is facing right now
is getting people to actually report a quality issue to Bookshare instead of
posting to the lists or writing about it on a blog. I know this isn't an
issue for you, Sue. I mean that it's an issue in general. If I had a quarter
for each time someone has posted a message about the quality of a book but
didn't fill out a quality report, I could fly to Vegas. (smile) I've read
the list of books to be fixed, and many of the books people report on this
list aren't there. That leads me to conclude that people are writing to the
lists but not taking the time to report the issue where it will do some
good, in the quality report area on Bookshare. I know it's a relatively new
feature to be able to report quality issues. Even volunteers who know about
it aren't using it though. The part that perplexes me is that it takes the
same amount of time to file a quality report as it does to send an email to
a list about a book. I don't know how to change this dynamic. Maybe it will
get better over time.

 

Monica Willyard

"The best way to predict the future is to create it." -- Peter Drucker

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