[bksvol-discuss] Re: Unresponsiveness to emails sent to BookShare Support
- From: "Julie Morales" <inlovewithchrist@xxxxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Sat, 30 Jul 2005 16:24:54 -0700
Don't be sorry, Pat. If you hadn't, I probably never would have mentioned
it. I don't like complaining, but I was wondering why I hadn't heard
anything. If it hadn't been brought up, I probably would have just let it go
and keep making my lists from month to month when I reached my quota. Take
care.
Julie Morales
inlovewithchrist@xxxxxxxxxxxxx
Windows/MSN Messenger (but not email):
mercy0421@xxxxxxxxxxx
----- Original Message -----
From: "Pat Ferguson" <fergent@xxxxxxxxxxxxxxxxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Sent: Saturday, July 30, 2005 8:27 AM
Subject: [bksvol-discuss] Re: Unresponsiveness to emails sent to BookShare
Support
I'm so very sorry I started this thread with this subject line.
Pat Ferguson Forever loving BookShare
At 07:39 AM 7/30/05, you wrote:
>I apologize, Julie. I did not know that.
>
>Sue S.
>
>----- Original Message -----
>From: "Julie Morales" <inlovewithchrist@xxxxxxxxxxxxx>
>To: <bksvol-discuss@xxxxxxxxxxxxx>
>Sent: Saturday, July 30, 2005 3:33 AM
>Subject: [bksvol-discuss] Re: Unresponsiveness to emails sent to BookShare
>Support
>
>
>I don't intend to beat a dead horse, but if he's the one solely responsible
>for responding to support emails, he didn't respond to either one of mine
>in
>June or this month. Take care.
>Julie Morales
>inlovewithchrist@xxxxxxxxxxxxx
>Windows/MSN Messenger (but not email):
>mercy0421@xxxxxxxxxxx
>----- Original Message -----
>From: "siss52" <siss52@xxxxxxx>
>To: <bksvol-discuss@xxxxxxxxxxxxx>
>Sent: Friday, July 29, 2005 10:33 AM
>Subject: [bksvol-discuss] Re: Unresponsiveness to emails sent to BookShare
>Support
>
>
>
>I don't know Peter Scialli, but I have to say that if he gets e-mail
>addressed to support@xxxxxxxxxxxxx, he answers it.. <smile>> If you give
>him your friend's name, Pat, writing to him or forwarding an e-mail from
>your friend, Peter will respond. No sarcasm intended. <smile>
>
>Regards,
>Sue S.
>
>----- Original Message -----
>From: "Pat Ferguson" <fergent@xxxxxxxxxxxxxxxxxxxxxxx>
>To: <bksvol-discuss@xxxxxxxxxxxxx>
>Cc: "Book Share Discuss" <bookshare-discuss@xxxxxxxxxxxxx>
>Sent: Friday, July 29, 2005 11:36 AM
>Subject: [bksvol-discuss] Unresponsiveness to emails sent to BookShare
>Support
>
>
>Hi Paula and Everyone,
>
>I must agree with what you said below, and it's sad that people are leaving
>BookShare for these reasons, however I must say, I understand.
>
>I have a close friend who absolutely loves BookShare, but right now, she is
>very unhappy with their support staff, as they have not replied to 2 of her
>messages she has sent.
>
>She uses a Voice Note BT because she does not have a computer, so she can't
>figure out how to get to the place where one asks for an extention to
>download more books. So, she just sent the email to support, and she sent
>it twice, and they have not replied to her message. They should still reply
>to her message, no matter what.
>
>You know, They could have it so that BookShare staff could be in places all
>over the USA, and people could work out of their homes.
>
>Just my thoughts.
>
>Pat Ferguson
>At 11:06 AM 7/29/05, you wrote:
> >Hi, Cindy,
> >
> > I'm glad you mentioned this problem. I don't know how often
> > Bookshare
> >staff looks at this list, but the issue of nonresponsiveness is something
> >they need to take a lot more seriously.
> >
> > I had two books rejected a couple of months ago. First, it took me
>three
> >e-mails to even find out why. I then followed up with a question about
> >how
> >to make the books acceptable, but after three more emails and a phone
> >call,
> >I still received no answer--not even, "We're not sure, Paula, but we'll
> >let
> >you know." (Calling isn't very helpful, as all you get are various
> >recordings. I did leave a message, but my call was never returned) I know
> >the staff are busy and short-handed, and I want to give the benefit of
> >the
> >doubt, but this was during the time that Gustavo wrote the list to say
> >that
> >he was twiddling his thumbs.
> >
> > Sadly, the above is not the first time I have had e-mails go
> > entirely
> >unanswered. I would have already given up on volunteering, if I didn't
> >believe so strongly in the Bookshare concept. I don't submit many books,
> >because it takes me a long time to prepare one, as I'm too much of a
> >perfectionist. Even so, scanning and preparing books for Bookshare is my
> >favorite hobby, and my only frustration is that sometimes the staff just
> >seems to ignore legitimate questions and concerns.
> >
> > I hope somebody starts listening, before more users and volunteers
>make
> >the same decision your friend has made. I understand the need for
>additional
> >funding, but what about trying to retain existing subscribers?
> >
> >Paula Muysenberg
> >
> > > Cindy Wrote
> > > > However I do know of one person who is so upset that
> > > > she wasn't paid attention that she is henceforth only
> > > > going to scan enough for her annual membership and no
> > > > more. She told me that she has friends who are doing
> > > > the same thing. It seems that a book she spent a long
> > > > time on perfecting was rejected because an inhouse
> > > > volunteer's or staff member's book had been put in
> > > > before hers -- and when she pointed out that her book
> > > > had a better quality rating nothing was done about it.
> > > > She felt, as you state, that she wasn't listened to --
> > > > no explanation was given as to why the lesser-quality
> > > > book wa kept and her better-quality book, after all
> > > > her work, was rejected.
> > > >
> > > > Cindy
> > > > And o
> > > >
> > > >
> > > >
> > > > ____________________________________________________
> > > > Start your day with Yahoo! - make it your home page
> > > > http://www.yahoo.com/r/hs
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > --
> > > > No virus found in this incoming message.
> > > > Checked by AVG Anti-Virus.
> > > > Version: 7.0.338 / Virus Database: 267.9.7/60 - Release Date:
>7/28/2005
> > > >
> > > >
> > >
> > >
> > >
> > > --
> > > No virus found in this outgoing message.
> > > Checked by AVG Anti-Virus.
> > > Version: 7.0.338 / Virus Database: 267.9.7/60 - Release Date:
> > > 7/28/2005
> > >
> > >
> > >
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