Hi, Josh. Have you tried deleting your temporary files? Sometimes, when I get strange errors with a file in the temporary folders somewhere as part of the error report, sometimes, deleting the temporary files helps. I noticed that the file mentioned appears to be a temporary file, which is why I thought to suggest this. I don't know anything about your version of Windows, but if you have some form of disk cleanup, that'll do it, or I often use System Security Suite, which can be downloaded from the JFW Lite page at www.jfwlite.com That'll do it, too. That may not work, but that's usually the first thing I try, anyway. Good luck. Take care. Julie Morales Email and Windows/MSN Messenger: mercy421@xxxxxxxxxxx Skype: mercy0421 ----- Original Message ----- From: "Joshua M. Swatosh" <josh@xxxxxxxxxxx> To: "Bookshare" <bksvol-discuss@xxxxxxxxxxxxx> Sent: Friday, July 14, 2006 11:35 PM Subject: [bksvol-discuss] Technical question MS Word is acting strangely Microsoft Word for Windows Error signature AppName: winword.exe AppVer: 22.214.171.12417 ModName: wordscan.dll ModVer: 126.96.36.199 Offset: 00002e04 Exception Information Code: 0xc0000005 Flags: 0x00000000 Record: 0x0000000000000000 Address: 0x0000000003252e04 System Information Windows NT 5.1 Build: 2600 CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E CPU Version: 00000F34 CPU Feature Code: BFEBFBFF CPU AMD Feature Code: 00CAE824 Module 1 WINWORD.EXE Image Base: 0x30000000 Image Size: 0x00000000 Checksum: 0x00870d2b Time Stamp: 0x36f08fb3 Version Information The following files will be included in this error report: C:\DOCUME~1\JOSHSW~1\LOCALS~1\Temp\b960_appcompat.txt I tried searching for that file and could not even find it even when searching for hidden and system files. Can someone please help me? Thanks! To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.