Elizabeth Situations such as these is why BookShare needs a volunteer co-ordinator who can serve as a go-between to improve submitter quality, work with submitters and validators, and all the rest. I hope that Jim is able to find the $$ to eventually replace Marissa's position as it is sorely needed. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.