Hello and good morning, Robin. I read your post this morning and want to let you know that I will meet with the folks in our collections department to see how we can improve communication in the future, and will get back to you asap regarding next steps with your particular situation. We value your contribution and I'm sorry that you didn't receive more sensitive and timely communications from us! Alisa K. Moore Volunteer Program Manager Benetech www.bookshare.org 650-352-0087