HI Sarah, I am using Office small business 2003 and by going to the edit menu the hot key for mark unread is control/U . Maybe it is different in different versions. Kaitlyn Healing Practitioner "The cost of a thing is the amount of what I call life, which is required to be exchanged for it immediately or in the long run." Henry Thoreau -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Sarah Van Oosterwijck Sent: Wednesday, September 07, 2005 11:11 AM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: Question about marking e-mails Actually, Control-U is the command to bring you to the first unread message. It has nothing to do with marking messages. To mark a message as unread you can hit shift-f10 or the Application key and then press N. Sarah Van Oosterwijck Assistive Technology Trainer http://home.earthlink.net/~netentity