Hi Kathy. You may already have an answer to this. I think we're supposed to just upload rtf files now without zipping them. I think that's true, but the staff would know best. Also, are you scanning with Kurzweil? I'm asking because we used to have a bug where rtf files needed to be saved in Word or WordPad to fix the rtf header. So basically you open the file in Word, press the enter key, press backspace, and then press control s to save the file. That fixes its header for Bookshare. If you own it, Word is the best program to use. If not, WordPad will save a file from Kurzweil correctly. It retains page breaks. The only time you can't use WordPad on an rtf file is if you use another scanning program that uses section breaks instead of page breaks. That's not your issue if you're using Kurzweil though. I do this fix on all of my rtf files made by Kurzweil since I don't feel like trying to upload them only to find that I need to fix some of them. I hope this helps you instead of causing any confusion. If I say anything contrary to the staff, please listen to the staff because they know how things work better than I do. (smile) Monica Willyard "The best way to predict the future is to create it." -- Peter Drucker _____ From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Kathy Hester Sent: Monday, January 12, 2009 10:53 AM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Ooh! I've run into trouble submitting! I hate to be the first one to register a problem on the list, but I apparently did something wrong when trying to submit Saving Daylight, a book I've just finished validating. I keep getting a file format error. The book is RTF, but it is zipped. I tried it twice, and opened the zipped copy to make absolutely sure it is RTF. Any suggestions, please? Kathy > "The LORD bless you and keep you; > the LORD make His face shine upon you > and be gracious to you; > the LORD turn His face toward you > and give you peace." > Numbers 6:24-26