[bksvol-discuss] Re: John Glass and the volunteers

Thanks, Mike, I don't know how many people are on the list, so you may be right about there not being enough of them to make it an effective use of time on the part of Bookshare staff. I am tempted to argue the point, but I am not confident enough of a position one way or another, so I will at least grant the possibility.

As for it having evolved into a list where people talk among each other: Well, if the organization does not maintain an active presence on the list, then it could hardly be otherwise. Who else are they gonna talk to?

----- Original Message ----- From: "Mike Pietruk" <pietruk@xxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Sent: Sunday, August 20, 2006 5:28 AM
Subject: [bksvol-discuss] Re: John Glass and the volunteers



Evan

The folks at Kurzweil and GW Micro (makers of Window-Eyes) are models of
how to effectively use email lists in providing customer support.
I suspect that a major reason fails to use this approach is that only a
handful of outside volunteers are on this list; hence, it's not an
effective use of time.
In many ways, this list has evolved into a group more or less talking
among each other rather than with BookShare.


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