[bksvol-discuss] Re: Are You Guys Getting Your "About to Expire" Notices?

  • From: "Mike and Lori Castner" <mandlcastner@xxxxxxxxxxxxx>
  • To: <bksvol-discuss@xxxxxxxxxxxxx>
  • Date: Sat, 17 Jan 2009 18:34:04 -0800

Hi Evan, I lost one of my books the same way.  I was counting on that reminder 
notice and by the time I figured something was wrong, someone else got the 
book.  I sent a note to support, so maybe that will help.
Mike
  ----- Original Message ----- 
  From: Robert Riddle 
  To: bksvol-discuss@xxxxxxxxxxxxx 
  Sent: Saturday, January 17, 2009 5:32 PM
  Subject: [bksvol-discuss] Re: Are You Guys Getting Your "About to Expire" 
Notices?


  I guess they gotta find some way to justify their salaries. Some people 
aren't happy unless they can break something which already worked reasonably 
well.
    ----- Original Message ----- 
    From: EVAN REESE 
    To: bksvol-discuss@xxxxxxxxxxxxx 
    Sent: Saturday, January 17, 2009 3:39 PM
    Subject: [bksvol-discuss] Are You Guys Getting Your "About to Expire" 
Notices?


    Just wondering whether anyone else has had a book expire, or has renewed a 
book that was due to expire less than two days from the time you renewed it. I 
submitted a book for Lissi to validate and she did not get any notice that the 
book was due to expire in two days. Nor, did she gget a notification that the 
book actually had expired, which it did before she renewed it.

    Are you all getting your notices? I've written to Pavi about this. 

    The book that expired was apparently picked up by someone else and, I 
think, rejected. I cannot tell for sure because the letter from Bookshare is a 
bit ambiguous, saying that the book "has not been added" to the collection. But 
it doesn't say what DID happen to it, whether it was kicked back to the list of 
books to be proofread, or sent to the rejection list. I checked my list of 
books that have been rejected and it wasn't there, and I did not find it on the 
list of books to be proofread. Needless to say, I have written to Pavi about 
this as well.

    I am sorry to say that, given the lack of acknowledgement of books sent up 
to the Admin Queue, the lack of a quality analysis on the proofreading page,, 
the lack of expiration notices, the ambiguity of my recent letter from 
Bookshare, communication between Bookshare to its volunteers seems to be a 
lower priority than it used to be.

    Yes, I know that Pavi said that they would work on the acknowledgement 
issue, but there seems to be a whole range of examples that indicate a lowering 
of interest in clear feedback to the volunteers.

    I did not participate in the recent thread concerning not liking the new 
site, but I am afraid that I am beginning to think that in addition to some 
issues I have with the site, I am liking the new Bookshare less overall. They 
have built the site "from the ground up" as I believe they said, when perhaps 
they should have taken what worked well from the old site and added to it. Now 
they have to spend all this time fixing things that worked just fine before.

    Evan

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