[bksvol-discuss] Re: Are You Guys Getting Your "About to Expire" Notices?

  • From: "Pavi Mehta" <pavim@xxxxxxxxxxxx>
  • To: <bksvol-discuss@xxxxxxxxxxxxx>
  • Date: Tue, 20 Jan 2009 14:24:18 -0800

Hi All,
 
I just wanted to let you know that I notified engineering about the
missing renewal notices and it's on their list of High Priority fixes so
that should be taken care of shortly.
I also made a case to them for restoring the option to view all records
on a single page instead of capping it at 100, so that is on their radar
as well. We definitely want to ensure that important functionality that
existed on the old site is restored in the new site. Thanks for drawing
attention to these issues.
Am back on my feet more or less after a bout with the flu and finally
able to catch up on Bookshare correspondence - thank you all who sent
your well-wishes - they definitely helped!
 
All good things,
Pavi
 
 
Pavi Mehta
Volunteer Coordinator, Bookshare
 
Benetech 
480 S. California Ave., Suite 201
Palo Alto, CA 94306-1609 USA
Phone:  +1 650 644-3459
 
pavim@xxxxxxxxxxxx
 
www.benetech.org
 
The Benetech Initiative - Technology Serving Humanity 
A Nonprofit Organization
 
 
 
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of EVAN REESE
Sent: Saturday, January 17, 2009 7:57 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: Are You Guys Getting Your "About to
Expire" Notices?
 
Hi Mike,
 
Actually, three of Lissi's books expired without notice. I focused on
the one that expired that I submitted because of the murky communication
from Bookshare about what happened to it and my inability to find it.
Fortunately, she was able to retrieve the other two from the
Proofreading page. I resubmitted the "rejected" one and it is nearly
ready for uploading to the Admin Queue.
 
Since Mayrie did get an expiration notice, the situation of not getting
notices is obviously not universal, but Lissi's situation was not
unique. It occurred to me that it may have something to do with the fact
that all three books were submitted on the old site. Perhaps somehow the
notices for these books were not sent out, while those for books
submitted or renewed on the new site did go out. But that's sheer
speculation at the moment. If it is valid, though, then this problem
should clear itself up in a few days.
 
Evan
 
        ----- Original Message ----- 
        From: Mike and Lori Castner <mailto:mandlcastner@xxxxxxxxxxxxx>

        To: bksvol-discuss@xxxxxxxxxxxxx 
        Sent: Saturday, January 17, 2009 9:34 PM
        Subject: [bksvol-discuss] Re: Are You Guys Getting Your "About
to Expire" Notices?
         
        Hi Evan, I lost one of my books the same way.  I was counting on
that reminder notice and by the time I figured something was wrong,
someone else got the book.  I sent a note to support, so maybe that will
help.
        Mike
                ----- Original Message ----- 
                From: Robert Riddle <mailto:captinlogic@xxxxxxxxx>  
                To: bksvol-discuss@xxxxxxxxxxxxx 
                Sent: Saturday, January 17, 2009 5:32 PM
                Subject: [bksvol-discuss] Re: Are You Guys Getting Your
"About to Expire" Notices?
                 
                I guess they gotta find some way to justify their
salaries. Some people aren't happy unless they can break something which
already worked reasonably well.
                        ----- Original Message ----- 
                        From: EVAN REESE <mailto:mentat3@xxxxxxxxxxx>  
                        To: bksvol-discuss@xxxxxxxxxxxxx 
                        Sent: Saturday, January 17, 2009 3:39 PM
                        Subject: [bksvol-discuss] Are You Guys Getting
Your "About to Expire" Notices?
                         
                        Just wondering whether anyone else has had a
book expire, or has renewed a book that was due to expire less than two
days from the time you renewed it. I submitted a book for Lissi to
validate and she did not get any notice that the book was due to expire
in two days. Nor, did she gget a notification that the book actually had
expired, which it did before she renewed it.
                         
                        Are you all getting your notices? I've written
to Pavi about this. 
                         
                        The book that expired was apparently picked up
by someone else and, I think, rejected. I cannot tell for sure because
the letter from Bookshare is a bit ambiguous, saying that the book "has
not been added" to the collection. But it doesn't say what DID happen to
it, whether it was kicked back to the list of books to be proofread, or
sent to the rejection list. I checked my list of books that have been
rejected and it wasn't there, and I did not find it on the list of books
to be proofread. Needless to say, I have written to Pavi about this as
well.
                         
                        I am sorry to say that, given the lack of
acknowledgement of books sent up to the Admin Queue, the lack of a
quality analysis on the proofreading page,, the lack of expiration
notices, the ambiguity of my recent letter from Bookshare, communication
between Bookshare to its volunteers seems to be a lower priority than it
used to be.
                         
                        Yes, I know that Pavi said that they would work
on the acknowledgement issue, but there seems to be a whole range of
examples that indicate a lowering of interest in clear feedback to the
volunteers.
                         
                        I did not participate in the recent thread
concerning not liking the new site, but I am afraid that I am beginning
to think that in addition to some issues I have with the site, I am
liking the new Bookshare less overall. They have built the site "from
the ground up" as I believe they said, when perhaps they should have
taken what worked well from the old site and added to it. Now they have
to spend all this time fixing things that worked just fine before.
                         
                        Evan
                         

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