[bcab] Re: sky.com website

HI.
 
i go to :
 
www.sky.com/mysky
 
then login, then use the tv listings link, then the screen reder link.  yes
it's combersom, but doing it the other way, with the usual tv listings is a
pest.
 
that way you have to:
 
log in at sky.com/mysky
choose your region.
 
search for programme,
find programme, right click on it to open it.  find remote record, which
doens't look like button at all.  right click on that, look for
confirmation.  then click close.
 
 

  _____  

From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On Behalf
Of Kerry Painter
Sent: 28 June 2009 17:29
To: BCAB
Subject: [bcab] sky.com website


Hi Folks.  Been having troubles on and off with sky.com since December and
it finally came to a head today and I contacted sky.
 
I was just emailing to see if it was me or whether it's just an
accessibility issue?  The problems I have are as follows:
 
1.  The "My Sky" portion of their website seems to indicate that my region
is set to London when you use the regular TV guide but if I look at the
screenreader version my region is listed correctly.  Either way I press
enter on the link that says change region or whatever it is but nothing
happens.
2.  When I do a search for something more often than not it says "Loading
Data" and the only way I can get it to show me the information is to refresh
the screen using insert and Escape.
3.  if I manage to get a list of programs to come up with a search I click
the expand link to get to the remote record and either I can't seem to find
the yes and no button or I'm told that I've been logged out and must log in
again.
 
I actually went through remote recording on the screenreader version and got
it to work just fine but trying to get to the channel you wish to record
from can be very cumbersome.  I think the guy who was giving me support got
a harsh reality check today about how quickly you can move around the
accessible TV guide.  I've told him that if we had the capacity to search
either by channel or program subject this would be very good.  He's going to
come back to me on it and somebody will contact me so we'll see what happens
but I just wondered if anyone else has been really struggling with this?
 
 
Kerry Painter (Independent Distributor)
Save up to £600 per year on your utility bills
call 0800 130 0421 or visit www.minibills.org.uk today for more information


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