[bcab] sky.com website

Hi Folks.  Been having troubles on and off with sky.com since December and it 
finally came to a head today and I contacted sky.

I was just emailing to see if it was me or whether it's just an accessibility 
issue?  The problems I have are as follows:

1.  The "My Sky" portion of their website seems to indicate that my region is 
set to London when you use the regular TV guide but if I look at the 
screenreader version my region is listed correctly.  Either way I press enter 
on the link that says change region or whatever it is but nothing happens.
2.  When I do a search for something more often than not it says "Loading Data" 
and the only way I can get it to show me the information is to refresh the 
screen using insert and Escape.
3.  if I manage to get a list of programs to come up with a search I click the 
expand link to get to the remote record and either I can't seem to find the yes 
and no button or I'm told that I've been logged out and must log in again.

I actually went through remote recording on the screenreader version and got it 
to work just fine but trying to get to the channel you wish to record from can 
be very cumbersome.  I think the guy who was giving me support got a harsh 
reality check today about how quickly you can move around the accessible TV 
guide.  I've told him that if we had the capacity to search either by channel 
or program subject this would be very good.  He's going to come back to me on 
it and somebody will contact me so we'll see what happens but I just wondered 
if anyone else has been really struggling with this?


Kerry Painter (Independent Distributor)
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