[bcab] Re: sky Plus Remote Record

Richard.
There is some issue with remote record using the screenreader version of the 
site. However if you use the non-screenreader version although its a bit more 
of a challlenge from an accessibility point of view it works well.
There is also a URL which you can use when logged in which does use the 
screenreader version of the site and work but I'm not sure what that is.

Terry Clasper on mobile device.


-----Original Message-----
From: Richard Bartholomew <richard_bartholomew@xxxxxxxxxxxxxxxx>
Sent: Sunday, November 30, 2008 12:51 AM
To: bcab@xxxxxxxxxxxxx <bcab@xxxxxxxxxxxxx>
Subject: [bcab] Re: sky Plus Remote Record

Hi, Karl

>> you need to take the time to log in again.
You then should get the correct response from the remote record option.

Interesting, as I do log in every time but still get the results mentioned 
previously.  I just went back and reviewed how I log in in case I was 
missing something but, sadly, I don't appear to be as I'm still getting the 
same results!


Regards

Richard Bartholomew
E-Mail:  richard_bartholomew@xxxxxxxxxxxxxxxx

----- Original Message ----- 
From: "Karl Proud" <karl@xxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Saturday, November 29, 2008 11:39 PM
Subject: [bcab] Re: sky Plus Remote Record


Hi,

I have had the same problems that you outline, but have managed to sort out
a workaround.

Even though the website may say you are logged in, if you have previously
ticked the remember me option, you need to take the time to log in again.
You then should get the correct response from the remote record option.

One problem I had was getting to the BBC stations that have the audio
description track broadcast, BBC1 974 etc.  The best way I found was to go
through the lists of stations on the screen reader friendly page and then
click through to the actual channel for the days listings.  I then saved
that page in my favorites for future use.

Make sure you don't use the search facility to look for individual
programmes as the last time I tried that it takes you out of the screen
reader friendly pages.

A useful note here is that after you have chosen a programme to bring up,
the details of that programme, including the option of remote recording it
are directly under a heading so it is pretty quick to navigate to.

Key to all this seems to be to log in every time you try to use the website.

You don't want to know what lengths I have to go to to then series link the
set recordings on my television - it'll make you shudder!

Drop me a line if you want to compare notes...

Cheers

Karl

----- Original Message ----- 
From: "Richard Bartholomew" <richard_bartholomew@xxxxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Saturday, November 29, 2008 8:11 PM
Subject: [bcab] Re: sky Plus Remote Record


Hi,

I, too, have just upgraded to Skyplus and am going through similar processes
so thought I'd detail experiences to date in case they're of any use!

Note that both of the following are after having registered via the Sky
website and having activated remote access from my Skyplus box.

 1.  TEXT MESSAGING

The first two occasions I tried this, I received an immediate message saying
that my programme couldn't be found; this was because I'd left off the word
"omnibus" which is fair enough although the site does say that the software
will look for a fuzzy match, ie something similar to what you enter.
Obviously, though, having the principal word of the programme supplied isn't
enough!  The third time I supplied the full title after realising what I'd
done and received no return message at all.  As the previous error messages
were immediate, I assumed that this time I was successful and that the
request was in the system awaiting processing.  However, I never received a
confirmation text and, indeed, the programme was not recorded.

Also, be aware that this is a potentially expensive way of remote recording
since it costs; from the site:

"SMS request confirmation message costs 25p (€0.50), Mobile network and
internet service provider charges apply."

 2.  USING THE SKY SITE

I have had varying success with this irrespective of which screenreader I've
used, ie Window-Eyes 7.01, JAWS 9.0 or System Access 3.

When in your MySky account, if you choose the "TV Listings" link, there is a
"Screen Reader Version" link near the top of the page.  This is great in
terms of presenting the programme details in a more usable manner; however,
if you then choose the "Remote Record" link for a given programme, you are
told that you need to be logged into your Sky account to be able to remote
record.  This is even though you are already logged in!

I have written to Sky explaining the situation and asking them to fix this
bug (assuming that's what it is) but, to date, have had no reply.

If you don't choose the "Screen Reader Version" link, the listings are much
less user-friendly - they're usable but with a lot more effort.  The first
time I tried this route, I was successful in selecting the "Remote Record"
link and the subsequent confirmation area on screen.  However, since then, I
haven't been!  The yes/no options don't show up as standard links or buttons
and, so far, I haven't been able to activate them with any known (by me,
anyway) screenreader methods, eg return key, mouse clicks.

These experiences have been recent, ie over the past five days and I am
hoping that the majority of issues I'm having are down to my lack of
knowledge of how to use the process properly but am not convinced this is
the case as it looks as though there are major design inadequacies in play;
however, I'd love to be proved wrong as this still looks like an excellent
facility if it can be made to work!

If you're able to get remote record working reliably (especially via the
website), please let me know how you managed it so that I can follow similar
procedures.

Regards

Richard Bartholomew
E-Mail:  richard_bartholomew@xxxxxxxxxxxxxxxx

  ----- Original Message ----- 
  From: Kerry Painter
  To: BCAB
  Sent: Saturday, November 29, 2008 6:03 PM
  Subject: [bcab] sky Plus Remote Record


  HI Folks.  I have just upgraded to sky plus and was looking around the
website in order to find out how to use my mobile to record remotely but it
would seem that my phone model isn't compatible.  I have the
  N82 but it isn't listed as a compatible phone model.  Does anyone else use
their N82 to record remotely?

  Cheers.

  Kerry Painter (Independent Distributor)
  Save up to £600 per year on your utility bills
  call 0800 130 0421 or visit www.minibills.org.uk today for more
information


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