[bcab] Re: sky Plus Remote Record

Hi,

I have had the same problems that you outline, but have managed to sort out 
a workaround.

Even though the website may say you are logged in, if you have previously 
ticked the remember me option, you need to take the time to log in again. 
You then should get the correct response from the remote record option.

One problem I had was getting to the BBC stations that have the audio 
description track broadcast, BBC1 974 etc.  The best way I found was to go 
through the lists of stations on the screen reader friendly page and then 
click through to the actual channel for the days listings.  I then saved 
that page in my favorites for future use.

Make sure you don't use the search facility to look for individual 
programmes as the last time I tried that it takes you out of the screen 
reader friendly pages.

A useful note here is that after you have chosen a programme to bring up, 
the details of that programme, including the option of remote recording it 
are directly under a heading so it is pretty quick to navigate to.

Key to all this seems to be to log in every time you try to use the website.

You don't want to know what lengths I have to go to to then series link the 
set recordings on my television - it'll make you shudder!

Drop me a line if you want to compare notes...

Cheers

Karl

----- Original Message ----- 
From: "Richard Bartholomew" <richard_bartholomew@xxxxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Saturday, November 29, 2008 8:11 PM
Subject: [bcab] Re: sky Plus Remote Record


Hi,

I, too, have just upgraded to Skyplus and am going through similar processes 
so thought I'd detail experiences to date in case they're of any use!

Note that both of the following are after having registered via the Sky 
website and having activated remote access from my Skyplus box.

 1.  TEXT MESSAGING

The first two occasions I tried this, I received an immediate message saying 
that my programme couldn't be found; this was because I'd left off the word 
"omnibus" which is fair enough although the site does say that the software 
will look for a fuzzy match, ie something similar to what you enter. 
Obviously, though, having the principal word of the programme supplied isn't 
enough!  The third time I supplied the full title after realising what I'd 
done and received no return message at all.  As the previous error messages 
were immediate, I assumed that this time I was successful and that the 
request was in the system awaiting processing.  However, I never received a 
confirmation text and, indeed, the programme was not recorded.

Also, be aware that this is a potentially expensive way of remote recording 
since it costs; from the site:

"SMS request confirmation message costs 25p (€0.50), Mobile network and 
internet service provider charges apply."

 2.  USING THE SKY SITE

I have had varying success with this irrespective of which screenreader I've 
used, ie Window-Eyes 7.01, JAWS 9.0 or System Access 3.

When in your MySky account, if you choose the "TV Listings" link, there is a 
"Screen Reader Version" link near the top of the page.  This is great in 
terms of presenting the programme details in a more usable manner; however, 
if you then choose the "Remote Record" link for a given programme, you are 
told that you need to be logged into your Sky account to be able to remote 
record.  This is even though you are already logged in!

I have written to Sky explaining the situation and asking them to fix this 
bug (assuming that's what it is) but, to date, have had no reply.

If you don't choose the "Screen Reader Version" link, the listings are much 
less user-friendly - they're usable but with a lot more effort.  The first 
time I tried this route, I was successful in selecting the "Remote Record" 
link and the subsequent confirmation area on screen.  However, since then, I 
haven't been!  The yes/no options don't show up as standard links or buttons 
and, so far, I haven't been able to activate them with any known (by me, 
anyway) screenreader methods, eg return key, mouse clicks.

These experiences have been recent, ie over the past five days and I am 
hoping that the majority of issues I'm having are down to my lack of 
knowledge of how to use the process properly but am not convinced this is 
the case as it looks as though there are major design inadequacies in play; 
however, I'd love to be proved wrong as this still looks like an excellent 
facility if it can be made to work!

If you're able to get remote record working reliably (especially via the 
website), please let me know how you managed it so that I can follow similar 
procedures.

Regards

Richard Bartholomew
E-Mail:  richard_bartholomew@xxxxxxxxxxxxxxxx

  ----- Original Message ----- 
  From: Kerry Painter
  To: BCAB
  Sent: Saturday, November 29, 2008 6:03 PM
  Subject: [bcab] sky Plus Remote Record


  HI Folks.  I have just upgraded to sky plus and was looking around the 
website in order to find out how to use my mobile to record remotely but it 
would seem that my phone model isn't compatible.  I have the
  N82 but it isn't listed as a compatible phone model.  Does anyone else use 
their N82 to record remotely?

  Cheers.

  Kerry Painter (Independent Distributor)
  Save up to £600 per year on your utility bills
  call 0800 130 0421 or visit www.minibills.org.uk today for more 
information


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