[bcab] Re: remote access

Leon,
Yet another thing blind people have to pay for which sighted people get free. Unfortunately, my experience with customers is that as soon as you install anything on their servers (provided they'll let you do it), the installation will get the blame when something totally unrelated goes wrong. 
However, many thanks for this informative email.

David.
----- Original Message ----- From: <editor@xxxxxxxxxxxxxx> 
To: <bcab@xxxxxxxxxxxxx>
Sent: Tuesday, March 24, 2009 5:05 PM
Subject: [bcab] Re: remote access
You are right David, RDP does require Jaws to be installed on the server. However, it doesn't have to be running on the server all the time. The best thing to do is create a separate log in for the Jaws user, then place a shortcut to Jaws in the "startup" menu for that log in. That way it only gets to run when someone who needs it is actually using it. For all other users and at all other 
times it is latent and does the server no harm.
Another problem area which can crop up is version matching. For example when Windows first brought out SP3 for Windows XP, the RDP connection interface became incompatible with Jaws. I'm not sure if this got fixed with version 10 though, it may well have done. But we use RDP at TAFN (The Accessible Friends Network) and this meant that 2 of our blind admins had to uninstall XP service pack 3 from their home machines last year to get around it. Otherwise quite simply they couldn't 
have used it.
Lastly for Jaws users the pricing to facililtate RDP is quite expensive as well. I think the add on cost is somewhere around £125, which may not be much to a corporate company but it is to an 
individual or small charity like ours.
Thankfully as TAFN has got an screen reader S M A Cost support fund for its members, we had this covered though. RDP comes free of charge with Windoweyes, by comparison...
There are lots of good sides to RDP including being able to edit on the server live in the Windows environment, being able to upload through the clipboard, and more. One of my co-admins uses Jaws 
and has been able to get some first class work done using it.
Having now said all this though I have looked at Joe Patons original request for information. It looks as though he is asking about a solution for remote tech support for workstations. For that, the only product I know is Serotek Remote Access Manager. We also use this at TAFN to do remote support to our members and it works very well. We bought 1 years access to it from Computer Room 
Services last year, and its gone well so far.
We've actually got the RIM (remote incident manager) solution which involves the help recipient installing a host program, the administrator installing a client program, & the two of them mutually agreeing a one off password for the session. If the help recipient uses Jaws or Windoweyes, then the remote speech is transmitted back to the administrator, a feature which I think this package has 
exclusively.

Leon Gilbert
Editor, www.vipnews.org.uk
Also webmaster, The Accessible Friends Network
www.tafn.org.uk
----- Original Message ----- From: "David Reynolds" <dkreynolds@xxxxxxxxxxxx> 
To: <bcab@xxxxxxxxxxxxx>
Sent: Tuesday, March 24, 2009 3:56 PM
Subject: [bcab] Re: remote access


Doesn't rdp require that jaws is active on the remote machine. I was going
to get into it, but none of my customers seemed to be too happy about having 
jaws on their systems.

David.
----- Original Message ----- From: "Phil Smalley" <ps@xxxxxxxxxxxx> 
To: <bcab@xxxxxxxxxxxxx>
Sent: Tuesday, March 24, 2009 12:58 PM
Subject: [bcab] Re: remote access



Hi,

I have done quite a lot of work with RDP and access software.

JAWS and MAGic both work fairly well with RDP so long as the destination
and local machines are physical.  I was trying to work in an environment
where the destination servers were hosted under VMWare ESX and this is
not only unsupported according to Freedom Scientific, it also doesn't
work, crashing the server within 5 minutes of the access software
communicating.

Phil



-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of Tony Dart
Sent: 18 March 2009 20:54
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: remote access

Hello Joe

I use Windows Terminal Server and RDP for remote access and
administration.
I am told that it is useable with Jaws.

HTH
Tony
----- Original Message ----- From: "joe paton" <joe@xxxxxxxxxxxxxxxxxxxxxx> 
To: <bcab@xxxxxxxxxxxxx>
Sent: Wednesday, March 18, 2009 7:57 PM
Subject: [bcab] remote access




>Good Evening,

Which remote access software is recommended for support purposes,
using a screen reader at the engineers end?  Wanting to mainly access
XP machines

I seem to recall that programs like VNC are not 100% accessible if at

all.


So what are support folks using with there screen readers to access
clients machines?

Thanks.

JP
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