[bcab] Re: remote access

You are right David, RDP does require Jaws to be installed on the server.   
However, it doesn't have 
to be running on the server all the time.   The best thing to do is create a 
separate log in for the 
Jaws user, then place a shortcut to Jaws in the "startup" menu for that log in. 
  That way it only 
gets to run when someone who needs it is actually using it.  For all other 
users and at all other 
times it is latent and does the server no harm.

Another problem area which can crop up is version matching.   For example when 
Windows first brought 
out SP3 for Windows XP, the RDP connection interface became incompatible with 
Jaws.   I'm not sure 
if this got fixed with version 10 though, it may well have done.  But we use 
RDP at TAFN (The 
Accessible Friends Network) and this meant that 2 of our blind admins had to 
uninstall XP service 
pack 3 from their home machines last year to get around it.  Otherwise quite 
simply they couldn't 
have used it.

Lastly for Jaws users the pricing to facililtate RDP is quite expensive as 
well.   I think the add 
on cost is somewhere around £125, which may not be much to a corporate company 
but it is to an 
individual or small charity like ours.
Thankfully as TAFN has got an screen reader S M A Cost support fund for its 
members, we had this 
covered though.  RDP comes free of charge with Windoweyes, by comparison...

There are lots of good sides to RDP including being able to edit on the server 
live in the Windows 
environment, being able to upload through the clipboard, and more.  One of my 
co-admins uses Jaws 
and has been able to get some first class work done using it.

Having now said all this though I have looked at Joe Patons original request 
for information.  It 
looks as though he is asking about a solution for remote tech support for 
workstations.  For that, 
the only product I know is Serotek Remote Access Manager.    We also use this 
at TAFN to do remote 
support to our members and it works very well.   We bought 1 years access to it 
from Computer Room 
Services last year, and its gone well so far.

We've actually got the RIM (remote incident manager) solution which involves 
the help recipient 
installing a host program, the administrator installing a client program, & the 
two of them mutually 
agreeing a one off password for the session.  If the help recipient uses Jaws 
or Windoweyes, then 
the remote speech is transmitted back to the administrator, a feature which I 
think this package has 
exclusively.

Leon Gilbert
Editor, www.vipnews.org.uk
Also webmaster, The Accessible Friends Network
www.tafn.org.uk

----- Original Message ----- 
From: "David Reynolds" <dkreynolds@xxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Tuesday, March 24, 2009 3:56 PM
Subject: [bcab] Re: remote access


Doesn't rdp require that jaws is active on the remote machine. I was going
to get into it, but none of my customers seemed to be too happy about having
jaws on their systems.

David.
----- Original Message ----- 
From: "Phil Smalley" <ps@xxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Tuesday, March 24, 2009 12:58 PM
Subject: [bcab] Re: remote access


> Hi,
>
> I have done quite a lot of work with RDP and access software.
>
> JAWS and MAGic both work fairly well with RDP so long as the destination
> and local machines are physical.  I was trying to work in an environment
> where the destination servers were hosted under VMWare ESX and this is
> not only unsupported according to Freedom Scientific, it also doesn't
> work, crashing the server within 5 minutes of the access software
> communicating.
>
> Phil
>
>
>
> -----Original Message-----
> From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
> Behalf Of Tony Dart
> Sent: 18 March 2009 20:54
> To: bcab@xxxxxxxxxxxxx
> Subject: [bcab] Re: remote access
>
> Hello Joe
>
> I use Windows Terminal Server and RDP for remote access and
> administration.
> I am told that it is useable with Jaws.
>
> HTH
> Tony
>
> ----- Original Message ----- 
> From: "joe paton" <joe@xxxxxxxxxxxxxxxxxxxxxx>
> To: <bcab@xxxxxxxxxxxxx>
> Sent: Wednesday, March 18, 2009 7:57 PM
> Subject: [bcab] remote access
>
>
>>
>> >Good Evening,
>>
>> Which remote access software is recommended for support purposes,
>> using a screen reader at the engineers end?  Wanting to mainly access
>> XP machines
>>
>> I seem to recall that programs like VNC are not 100% accessible if at
> all.
>>
>> So what are support folks using with there screen readers to access
>> clients machines?
>>
>> Thanks.
>>
>> JP


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