[bcab] Re: ordering from argos

Hi Graham
 
I haven't recently bought anything from Argos, but in the past I have found
them very good.  I was not aware that they offered specific delivery dates
and times, as I don't think this option came up when I was ordering before.
It does depend on what you are ordering, as some larger items have longer
delivery times, for example, furniture and white goods, so you do have to
wait to hear from them about a date for delivery.  Small goods are usually
delivered within a couple of days, but you do have to watch the product
details for stock availability.
 
Sorry to hear you have had problems, and I hope you get the goods soon.
 
Wendy

  _____  

From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On Behalf
Of Graham Page
Sent: 14 December 2006 18:44
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] ordering from argos


Hi all. 
Has anyone else had any recent problems with Argos? 
I ordered some products this week from Argos to be delivered today and was
able to choose a time between 1 o'clock and 6 o'clock this afternoon but the
goods have not arrived. 
on closer inspection of the email confirming the order there is no date for
delivery and it says if there is not a date someone will be in touch to
arrange
a time. 
I am a little concerned that this can't all be done in real time online.  If
you choose a delivery time then your orders should be delivered within that
time and you should get a considerable discount if they are not.  After
placing my order I was advised that it had been passed to their team for
processing. 
after waiting in a 25 minute queue to speak to someone on the phone I got
through to someone who said they would transfer me to the currier.  The
currier
of course has tracking numbers not argos numbers and the currier does not
know for sure when the parcel will be there. The guy I spoke to did give me
a tracking number.  I am now on the phone to them again and if I get someone
trying to do the same thing I will ask to speak to a manager.
 

I suppose what I'm saying is be careful of argos and don't rely on them to
deliver when they say they will.  Their ordering service is clearly
oversubscribed. 
I suppose we are going to be told next that the company did not anticipate
the amount of orders that it would get. 

while waiting On the phone there was a recorded message stating that some
areas of the country including Ipswitch and Gatwick had problems with
delivery of parcels and they would be there sometime in the
next 48 hours.  Not good if you take the day off work specifically to
collect a parcel. 
If they can't deliver when they say they will they may as well scrap the
delivery service altogether or else not quote a day an time on the site. 

Cheers 
Graham

Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax:  0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird

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