[bcab] Re: Urgent Warning - do not install Rapport

Hello There,
Thanks for letting us all know. I'm with a different bank but at least I know for future reference. 
Best wishes,
Vicki.
On 25 Feb 2009, at 09:01, David Griffith wrote:


Dear list,
This is a warning not to install the Rapport Financial security software if invited to by your bank. This morning I tried to access my internet banking site, Nat West in the UK. I was met with a window telling me that I should install the Rapport financial protection software to enhance security. As Nat West has reassured me in the past that they always check their web pages 
with Jaws I accepted the invitation to install. .
Basically the software then knocked out all IE browser capacity with Jaws. Jaws could only read the titles of web pages , could read no text from the 
actual pages and could not detect any links or form fields on pages.
Alarmed by this I rang up Nat West Technical Support. Basically we spent about half an hour deleting cookies, looking through add ones etc. to no 
affect. At the end the Support Team worker confessed that they had had
several other calls from visually impaired users complaining of this problem 
but could only offer to pass the concerns up the line.

I eventually investigated add remove programs on my own initiative and
discovered Rapport there. Amazingly any attempt to uninstall the program is responded to with an inaccessible interface which Jaws cannot cope with. I enlisted the help of my sighted wife and she told me that the un- install wizard includes a screen with a graphics capture in which a user needs to type in letters displayed on an image. This means that it is impossible for a screen reader user to un-install this software unless they have sighted 
help.

Once Rapport was removed Jaws was able to read web pages again.
I have complained to Nat West and have urged them to post a warning for screen reader users on their page. I have been reassured over the phone that I should be able to continue to use the bank online services and I will not 
be any more liable for not installing the software. However, as I am
required to check a box on the site that I have read the message about
downloading and installing Rapport I am not so confident about this verbal 
reassurance.
Anyway I thought I should post an urgent message to stop others encountering 
this problem who may not have sighted help.


Regards

David Griffith

Tel 020 8521 3044
Mobile 07748357103

My Low Vision Resources Web Site  is
http://www.nonags.org/members/dajgriff/

Regards
To find out more about BCAB and the benefits that membership can bring, please visit our website: 
http://www.bcab.org.uk/
To manage your subscription to the BCAB mailing list, please visit our website: 
http://www.bcab.org.uk/mailing-list.html

To discuss matters relating to the mailing list, please email 
bcab-moderators@xxxxxxxxxxxxx


To find out more about BCAB and the benefits that membership can bring, please 
visit our website:
http://www.bcab.org.uk/

To manage your subscription to the BCAB mailing list, please visit our website:
http://www.bcab.org.uk/mailing-list.html

To discuss matters relating to the mailing list, please email 
bcab-moderators@xxxxxxxxxxxxx

Other related posts: