[bcab] Re: Tesco again

Hi Chris,

Do you know which screen reader is being used?

Regards,

Phil Medway
 
ICT accessibility developer
 
Deployment team
 
Core ICT
 
Oxfordshire County Council

 
http://www.oxfordshire.gov.uk
 
Tel: 01869 347639
 
Mobile: 07980 519990
 
Save money and paper - do you really need to print this email?  



-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx]On
Behalf Of Chris Friend
Sent: 13 December 2007 18:18
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Tesco again


Hi folks,

A colleague in another arena has tabled the following problem whilst helping
to train VI people to shop on line with Tesco.  Can anyone offer advice
please as I am seeing her at a meeting next week.

Chris.


 Online shopping. At Berkshire Blind Society we ran a project to teach VI
people how to online shop on Tesco's website. It was excellent until
checkout. After inputting credit card details, the participants were taken
to a new screen and asked for their securecode password. This is a new
security process taken up by some retailers and banks. The screen for input
did not work with Jaws and the shoppers could not pay for their goods. We
have subsequently got around this with the help of a sighted trainer...but I
have been unable to find a contact in the banking arena willing to discuss
the issue. 

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