[bcab] Re: Technical help remote access

Hi Jack.

Apologies, but I don't think I was making myself very clear *smile*. I use messenger daily and am aware that it is highly accessible for text chatting etc, however I was questioning the accessibility of the remote access feature.

All the best, Ibrahim.


----- Original Message ----- From: "Jack Garfinkel" <j.garfinkel@xxxxxxxxxxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Friday, June 26, 2009 2:36 PM
Subject: [bcab] Re: Technical help remote access


I have not found verifiable evidence of this feature of the product
being tested with Jaws etc., but I have found some anecdotal evidence
that some versions of product (as a whole) are accessible with some
versions of Jaws (through archived mailing lists/message boards).

The page on the freedom scientific website which details the
specifications for Jaws 10 mentions Messenger specifically- Do the
claims from Freedom Scientific usually have to be taken with a pinch of
salt?

If it isn't accessible I'd like to know, so I can give Microsoft and
Freedom Scientific a hard time about it!

Thanks,
Jack

Jaws 10 features:
http://www.freedomscientific.com/products/fs/jaws-product-page.asp

-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of Ibrahim Gucukoglu
Sent: 26 June 2009 13:19
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Technical help remote access

Hi.

Great, I've always known msn could do this, but how accessible is it?
Have
you extensively tested this with jaws, window-eyes or system access
products
to name but a few screen access solutions?

All the best, Ibrahim.


----- Original Message ----- From: "Jack Garfinkel" <j.garfinkel@xxxxxxxxxxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Friday, June 26, 2009 1:14 PM
Subject: [bcab] Re: Technical help remote access


MSN messenger allows you to ask for remote assistance from one of your
contacts. Although there's some great desktop sharing software out
there, I would probably recommend this for people working (or playing)
at home- if only because it's a Microsoft product.

You can enable remote access to computers running Windows XP without
installing any additional software, but it can be a little bit fiddly
and can be a little risky if you don't shut the 'door' behind you,
also
you wouldn't be able to see what they were doing.

MSN messenger is not the only game in town, but it is an often
overlooked solution.

*Requirements*
Both the requester, and the helper to have installed MSN messenger,
and
have hotmail/passport email accounts set up (even if only for this
purpose).

This doesn't always work when you are behind corporate firewalls
(requires port 3389 to be open)


*Instructions*
I found these instructions on the help page for MSN messenger
(http://help.msn.com/)
The instructions assume you are already engaged in a conversation with
your contact.

1.In the conversation window, click Activities.
2.Under My Activities, click Remote Assistance.
3.After the invitation is accepted and both computers are connected,
the
person you have asked for help must click Take Control at the top of
the
Remote Assistance window to start using your computer.

To regain control of your computer, press ESC or click Stop Control.



Hope that helps, if not sorry for cluttering the conversation!

Thanks,
Jack

-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of ELEANOR BURKE
Sent: 26 June 2009 12:04
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Technical help remote access

Derek I have had to do this a few times when I've had problems with
Outlook
Express.  I have my broadband with BT.  Phone them up and tell them my
problem.  It is in my casee that I cannot login with my username and
password.  I then do the computer sharing thing.  This means going to
Internet Exporer, logginin to BT.  downloading a peace of software
after

they give me a numerical code and running this on my machine.  This
allows
the sharing.  all programmes are closed on my computer and I am at the
desktop.  the person once they have control of my computer can open
utlook
express as though they were me and see my problem.  they then go
through

looking in the different settings in Outlook express, see it is all in
order
and that it is as it should be.  To resolve the problem they then do
something at their end which has invarably meant changing my password.
Once
they have it up and running we disconnect the sharing session and all
is

well.  There is absolutely no abuse of the computer or them tryhing to
look
on my PC for data.  I would not be without that assistance and am glad
to
have it as I can have it 24/7 rther than waiting on the availability
of
someone coming to look at myh PC.  I am not paying extra for this
because of
the broadband package I have.

Eleanor
----- Original Message ----- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Friday, June 26, 2009 11:48 AM
Subject: [bcab] Technical help remote access


Hi All
I am still with dial-up access to email and internet.
I understand if I had broadband, and had a need for technical help,
The other end can  access my computer and make any changes necessary.
My question is:
What does a broadband user  actually do to make it possible For other
end
to  access their computer?
Clearly it won't be enough just  to give permission, So  how does nne
sort
of unlock  the  door to let other end In. And then,  once  job done,
how
does one  close the door!

Thanks  for help

Regards,  Derek

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