[bcab] Re: Technical help remote access

There is JAWS Tandem now, which is similar to Remote Access, except the target can hear what the controller's doing, not necessarily the case with Remote Access. Also, JAWS Tandem can be used with any JAWS valid licence, for the controller only. The target can even use a 40 minute mode version of JAWS to enjoy Tandem.

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----- Original Message ----- From: "Jack Garfinkel" <j.garfinkel@xxxxxxxxxxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Friday, June 26, 2009 3:39 PM
Subject: [bcab] Re: Technical help remote access


Fair play Ibrahim- I've done some research and I don't think that
feature is accessible out of the box as it uses the RDP protocol which
is not accessible using Jaws without buying an add-in.

XP pro can configured to be accessed remotely without using any
additional software, but I don't think the remote user can use assistive
technology without purchasing an add-in from freedom scientific. If this
is of interest to anyone on the list, please let me know and I will pass
on.

Remote assistance can be offered by a Jaws user using a different
add-in.

Not a great selection  of accessible options, especially if you're an XP
home user *frowns*

Jack
-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of Ibrahim Gucukoglu
Sent: 26 June 2009 14:45
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Technical help remote access

Hi Jack.

Apologies, but I don't think I was making myself very clear *smile*.  I
use
messenger daily and am aware that it is highly accessible for text
chatting
etc, however I was questioning the accessibility of the remote access
feature.

All the best, Ibrahim.


----- Original Message ----- From: "Jack Garfinkel" <j.garfinkel@xxxxxxxxxxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Friday, June 26, 2009 2:36 PM
Subject: [bcab] Re: Technical help remote access


I have not found verifiable evidence of this feature of the product
being tested with Jaws etc., but I have found some anecdotal evidence
that some versions of product (as a whole) are accessible with some
versions of Jaws (through archived mailing lists/message boards).

The page on the freedom scientific website which details the
specifications for Jaws 10 mentions Messenger specifically- Do the
claims from Freedom Scientific usually have to be taken with a pinch
of
salt?

If it isn't accessible I'd like to know, so I can give Microsoft and
Freedom Scientific a hard time about it!

Thanks,
Jack

Jaws 10 features:
http://www.freedomscientific.com/products/fs/jaws-product-page.asp

-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of Ibrahim Gucukoglu
Sent: 26 June 2009 13:19
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Technical help remote access

Hi.

Great, I've always known msn could do this, but how accessible is it?
Have
you extensively tested this with jaws, window-eyes or system access
products
to name but a few screen access solutions?

All the best, Ibrahim.


----- Original Message ----- From: "Jack Garfinkel" <j.garfinkel@xxxxxxxxxxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Friday, June 26, 2009 1:14 PM
Subject: [bcab] Re: Technical help remote access


MSN messenger allows you to ask for remote assistance from one of
your
contacts. Although there's some great desktop sharing software out
there, I would probably recommend this for people working (or
playing)
at home- if only because it's a Microsoft product.

You can enable remote access to computers running Windows XP without
installing any additional software, but it can be a little bit fiddly
and can be a little risky if you don't shut the 'door' behind you,
also
you wouldn't be able to see what they were doing.

MSN messenger is not the only game in town, but it is an often
overlooked solution.

*Requirements*
Both the requester, and the helper to have installed MSN messenger,
and
have hotmail/passport email accounts set up (even if only for this
purpose).

This doesn't always work when you are behind corporate firewalls
(requires port 3389 to be open)


*Instructions*
I found these instructions on the help page for MSN messenger
(http://help.msn.com/)
The instructions assume you are already engaged in a conversation
with
your contact.

1.In the conversation window, click Activities.
2.Under My Activities, click Remote Assistance.
3.After the invitation is accepted and both computers are connected,
the
person you have asked for help must click Take Control at the top of
the
Remote Assistance window to start using your computer.

To regain control of your computer, press ESC or click Stop Control.



Hope that helps, if not sorry for cluttering the conversation!

Thanks,
Jack

-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of ELEANOR BURKE
Sent: 26 June 2009 12:04
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Technical help remote access

Derek I have had to do this a few times when I've had problems with
Outlook
Express.  I have my broadband with BT.  Phone them up and tell them
my
problem.  It is in my casee that I cannot login with my username and
password.  I then do the computer sharing thing.  This means going to
Internet Exporer, logginin to BT.  downloading a peace of software
after

they give me a numerical code and running this on my machine.  This
allows
the sharing.  all programmes are closed on my computer and I am at
the
desktop.  the person once they have control of my computer can open
utlook
express as though they were me and see my problem.  they then go
through

looking in the different settings in Outlook express, see it is all
in
order
and that it is as it should be.  To resolve the problem they then do
something at their end which has invarably meant changing my
password.
Once
they have it up and running we disconnect the sharing session and all
is

well.  There is absolutely no abuse of the computer or them tryhing
to
look
on my PC for data.  I would not be without that assistance and am
glad
to
have it as I can have it 24/7 rther than waiting on the availability
of
someone coming to look at myh PC.  I am not paying extra for this
because of
the broadband package I have.

Eleanor
----- Original Message ----- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Friday, June 26, 2009 11:48 AM
Subject: [bcab] Technical help remote access


Hi All
I am still with dial-up access to email and internet.
I understand if I had broadband, and had a need for technical help,
The other end can  access my computer and make any changes
necessary.
My question is:
What does a broadband user  actually do to make it possible For
other
end
to  access their computer?
Clearly it won't be enough just  to give permission, So  how does
nne
sort
of unlock  the  door to let other end In. And then,  once  job done,
how
does one  close the door!

Thanks  for help

Regards,  Derek

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