[bcab] Re: Suggestions Please?

Hi Mel,

If you are using a screen reader you should be aware that you will get
no speech in either safe mode or dos command mode so you may need to
acquire some sighted help.

Another possibility might be to restore the computer to a time when you
know it was working ok as long, of course, that you have restore turned
on.

You can see if there are problems in the event logs in control
panel/administrative tools/events.  There are a number of logs here
which contain details of each session with the latest usually at the top
of the list.

Yet another possibility might be that one of the services is failing and
is set to restart the computer when it does fail on the first, second or
third attempts at running.  Again the event logs should show this if it
happens.
 
Safe mode should allow you to look at the event logs etc. but, as I
said, there will be no speech.

HTH,
 
Phil Medway

 

ICT accessibility developer

 

Deployment team

 

Core ICT

 

Oxfordshire County Council


 

<http://www.oxfordshire.gov.uk>

 

Tel: 01869 347639

 

Mobile: 07980 519990

 

Save money and paper - do you really need to print this email?  



-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On
Behalf Of Mel Spooner
Sent: 30 June 2008 10:17
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Suggestions Please?


Hi All,


Windows XP Pro machine.


Whilst I was using the Internet at the weekend, the computer completely
crashed so I restarted it.  I'm running Windows Defender and AVG on
there, both of which wouldn't load at startup.  I tried to re-start AVG
but the system shut down again.


Went back in and created a second account in case my original one had
become corrupt.  Got the same error messages when I logged in using that
one but was able to go onto the Internet, albeit very slowly and
download Avast, thinking that another AV program could help.  Installed
Avast but when I re-started it said it couldn't scan as the package was
broken.


Decided to uninstall Windows Defender and AVG as they weren't doing me
any good to see if Avast would then run.


Now the system gets as far as logging in, then just shuts down.


Does anyone have any suggestions please?


Mel


Mel Spooner

Service Desk Assistant

ICT Services

Resources Department

Nottinghamshire County Council

0115 854 6116

mel.spooner@xxxxxxxxxxxxxx


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