[bcab] Re: Suggestions Please?

Hello Mel

A first procedure that often works when drivers are corrupted (whic can
cause all manner of strange problems) is to do this.
Switch the machine off.
Disconnevt the power line.
Press the power on button for 5 seconds or so. This will remove any
battery-backed cache settings.
Reconnect power.
Start in safe mode.
If it sems to be OK then suspect driver corruption (but only suspect!)
Shut-down and restart normally - it will boot more slowly as driver caches
are re-loaded from the disk.

HTH
Tony


----- Original Message ----- 
From: "Mel Spooner" <mel.spooner@xxxxxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxx>
Sent: Monday, June 30, 2008 1:16 PM
Subject: [bcab] Suggestions Please?


>
> Hi All,
>
>
> Windows XP Pro machine.
>
>
> Whilst I was using the Internet at the weekend, the computer completely
> crashed so I restarted it.  I'm running Windows Defender and AVG on there,
> both of which wouldn't load at startup.  I tried to re-start AVG but the
> system shut down again.
>
>
> Went back in and created a second account in case my original one had
> become corrupt.  Got the same error messages when I logged in using that
> one but was able to go onto the Internet, albeit very slowly and download
> Avast, thinking that another AV program could help.  Installed Avast but
> when I re-started it said it couldn't scan as the package was broken.
>
>
> Decided to uninstall Windows Defender and AVG as they weren't doing me any
> good to see if Avast would then run.
>
>
> Now the system gets as far as logging in, then just shuts down.
>
>
> Does anyone have any suggestions please?
>
>
> Mel
>
>
> Mel Spooner
>
> Service Desk Assistant
>
> ICT Services
>
> Resources Department
>
> Nottinghamshire County Council
>
> 0115 854 6116
>
> mel.spooner@xxxxxxxxxxxxxx
>
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