[bcab] Re: Suggestions Please?

Hi Mel,

Sounds like a good look at the condition of the hard drive
may be called for here, for which you may need some sighted
help.

Power off completely, then power up tapping the F8 key until
a DOS type menu appears.  One of the options will be
"Command Prompt", so type the relevant menu number in and
press the Enter key.

At the resultant Command Prompt, type chkdsk to run the
Check Disk program.  This utility will check on the
condition of the hard drive.  If that fails for any reason,
you may have no alternative but to replace the drive.

George.


-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx
[mailto:bcab-bounce@xxxxxxxxxxxxx] On Behalf Of Mel Spooner
Sent: 30 June 2008 10:17
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Suggestions Please?


Hi All,


Windows XP Pro machine.


Whilst I was using the Internet at the weekend, the computer
completely
crashed so I restarted it.  I'm running Windows Defender and
AVG on there,
both of which wouldn't load at startup.  I tried to re-start
AVG but the
system shut down again.


Went back in and created a second account in case my
original one had
become corrupt.  Got the same error messages when I logged
in using that
one but was able to go onto the Internet, albeit very slowly
and download
Avast, thinking that another AV program could help.
Installed Avast but
when I re-started it said it couldn't scan as the package
was broken.


Decided to uninstall Windows Defender and AVG as they
weren't doing me any
good to see if Avast would then run.


Now the system gets as far as logging in, then just shuts
down.


Does anyone have any suggestions please?


Mel


Mel Spooner

Service Desk Assistant

ICT Services

Resources Department

Nottinghamshire County Council

0115 854 6116

mel.spooner@xxxxxxxxxxxxxx


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