[bcab] Re: SOFTWARE CAUSING PC TO RESTART

Leon

I think your final suggestions may be more to the point.  I have looked at
printers and faxes and the printer is definitely there and ready.  I have
also made it my default printer.  I have done a test page and it worked.

The software does seem to be the problem.  The P-touch address book is ok,
but in order to permanently save labels in the correct font, etc, you have
to use P-touch editor, and as soon as I launch this my PC restarts.  I also
then get a winlogin error and I have to press a close button to get rid of
it.  It usually says the system has recovered from a serious error.

I shall look forward to hearing what Brother have to say in answer to my
questions.

Wendy

-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On Behalf
Of editor@xxxxxxxxxxxxxx
Sent: 30 September 2007 18:54
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: SOFTWARE CAUSING PC TO RESTART

Hi Wendy there are so many things that could be behind this problem.

The first thing is, to establish whether there is good communication between
the PC and printer.  If 
you go into "start menu, settings, printers and faxes", the specific printer
should be there as an 
icon.  If it is, press ALT Enter on it to bring up the properties dialog,
then ALT T to try printing 
a test page.   IF the test page worked then at least you know hardware
communication is working 
okay.

The second thing would be, to check that the software is installed
correctly.   Assuming that it is, 
do NOT uninstall and re-install it again unneccessarily, as 2 lots of
drivers for the same printer 
being installed can cause more problems than one.  In actual fact when you
looked into ""start menu, 
settings, printers and faxes", if there were 2 instances of the printer
there, you will need to 
delete both and install it again once only, to prevent this from happening.

A third thing you could try, immediately after pressing the regular CTRL P
shortcut to start the 
print process, try pressing ALT P, to bring up the "printing preferences"
options.  There may be 
something there that needs adjusting.  e g paper size or type.

Beyond those options, the thing to do would be to try and run the software
with a menial task rather 
than a large one.    Just try doing a very basic label with one word in it,
and printing.

And going beyond that, there are still a number of possibilities.
Questions such as "Does the 
manufacturers software have a clash with some other software on your PC?",
"does it use a lot of 
memory?", and "has the installation replaced a core Windows XP driver file?"
are all valid.   You 
might need an expert to figure these last options out, as they often
requires "playing detective" to 
ascertain the exact cause.

Anyway, hope these suggestions are helpful.   & Good luck!

Leon Gilbert.
Editor, www.vipnews.org.uk

----- Original Message ----- 
From: "Wendy Sharpe" <w.sharpe@xxxxxxxxxxxxx>
To: "Bcab" <bcab@xxxxxxxxxxxxx>
Sent: Saturday, September 29, 2007 10:17 PM
Subject: [bcab] SOFTWARE CAUSING PC TO RESTART


I have just bought a Brother QL-500 label printer, and have installed its
accompanying P-touch software.  This is in three parts;  P-touch address
book, P-touch editor and the printer driver.  Having experienced problems
getting the printer to work, I went to the Brother Solutions site which
recommended downloading the latest versions of the software.  I uninstalled
everything and downloaded and installed the latest versions.

I think I have got the printer working, but the main problem is that when I
launch P-touch editor and try to create labels, as soon as I try to alter
settings, print or save, my PC shuts down and restarts.

I have Windows XP Home and JAWS version 6.1.  I have contacted Brother about
this problem, but I wonder whether any of you have had similar problems with
other software, and if so, what might be the cause.

Wendy
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