[bcab] Re: Remote support accessibility

Hi Leon,

Take a look at Remote Access Manager from http://www.serotek.com.  Since
Serotek do System Access Mobile, this is fully accessible.

If there is no screen reader running on the remote machine, then it will run
System Access on the local machine, so that the blind technician has access.
If Window-Eyes or JAWS is running, then it will send the audio to the local
machine from those screen readers, provided the remote machine is using a
software synth.  We can't yet do this with Hal/Supernova, because Dolphin
seems to send the sound from these programs in a non-standard manner.

And no, you don't even need the remote licence for JAWS to be active either.

All the best

Steve 

-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On Behalf
Of editor@xxxxxxxxxxxxxx
Sent: 13 September 2007 14:25
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Remote support accessibility

Has anyone got any experience of using a remote support system successfully
and if so could you please advise on which one is the most accessible?  So
far I have tried PC Anywhere version 12, and am currently trying out Net
Support Manager.

The former is used by RNC and the main obstacle I have come up against with
it so far is 
circumventing the clients' router or firewall, which can be tricky with this
program.   The latter 
is web based, and written in Java I think, however I've no idea on the
screen reader accessibility aspect, which is important.

Perhaps there is some other, easy to use or more screen reader accessible,
solution out there?

One last question, if an remote support administrator/operator uses Jaws,
will they need the Remote Desktop Access add-on?  At a cost of £125 a time I
also need to consider this.

Thanks in advance for any replies.

Leon Gilbert


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