[bcab] Re: Rapport Digital Banking Security Software Is Not Screen Reader Friendly.

Hi Charles,

 

Well if they don't make it accessible, they can't expect us to buy into it.

 

All the best

 

Steve

 

  _____  

From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On Behalf
Of Charles.Nicol@xxxxxxxxxxxxxxx
Sent: Thursday 26 February 2009 14:44
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Re: Rapport Digital Banking Security Software Is Not Screen
Reader Friendly.

 


Hi Steve, 

The link on my previous mail takes you to the RBS site, which explains what
the software is for and how, in addition to normal anti virus software, it
proclaims to protect on-line users of Digital banking. 

It seems that many of the banks, up and down the country, are buying into
Rapport Security and I would not be surprised, working for a bank myself,
that, once the software is generally usable across XP, Vista and Mac, they
make it compulsory to use it or create some loophole or other, stating that
they will not be favourable towards customers who do not use it and have had
their security compromised. 

By the way, the response from Trusteer, just received, states that they have
no time-scales or plans to make Rapport accessible to screen readers. 

Many Thanks, With Kind Regards, 
  
  
Charles Nicol 
Business Change : Technology 

* 0141 223 3286 *             6 0141 223 3976 *
<mailto:Charles.Nicol@xxxxxxxxxxxxxxx> Charles.Nicol@xxxxxxxxxxxxxxx 





"Steve Nutt" <steve@xxxxxxxxxxxxxx> 
Sent by: bcab-bounce@xxxxxxxxxxxxx 

26/02/2009 14:22 


Please respond to
bcab@xxxxxxxxxxxxx


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Subject

[bcab] Re: Rapport Digital Banking Security Software Is Not Screen Reader
Friendly.

 


 

 




Hi Charles, 
  
But no-one has really answered the question as to what this software is.
What is it?  Do we need it?  Why are we campaigning for accessibility for
someone we know very little about? 
  
Just let the antivirus, antispyware, stuff take care of it, don't install,
and move on. 
  
All the best 
  
Steve 
  

 

  _____  


From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On Behalf
Of Charles.Nicol@xxxxxxxxxxxxxxx
Sent: Thursday 26 February 2009 14:16
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Rapport Digital Banking Security Software Is Not Screen
Reader Friendly. 
  

Hi, 

Following a recent discussion on this list around the compatibility of
Rapport Security Software with screen readers, I have the following back
from Trusteer, the company which many of the UK banks appear to be engaging
in order to provide extra security for their Digital Banking customers. I
currently have asked the question, in response to the following Email, as to
when we might expect compatibility, citing the Disability Discrimination Act
and am awaiting an answer to this. 

In the meantime, if your bank encourages you to download this software to
enhance your security on-line, please do not do so and, instead, petition
your bank and Trusteer to have the software made accessible. Again, this is
an example of not considering the needs of visually challenged people at the
outset, when software houses develop their projects and, now that the
software has been released, it will probably take a lot of effort and
re-work to make it compatible to assistive technologies. 

I will report back when I have the all important answer- if they get around
to answering my question. 

Many Thanks, With Kind Regards, 
 
 
Charles Nicol 
Business Change : Technology 

* 0141 223 3286 *             6 0141 223 3976 *
<mailto:Charles.Nicol@xxxxxxxxxxxxxxx> Charles.Nicol@xxxxxxxxxxxxxxx 

----- Forwarded by Charles Nicol/NSL/NAG_EUROPE on 26/02/2009 14:00 ----- 


"Trusteer Support" <support@xxxxxxxxxxxx> 

26/02/2009 12:58 

 


Please respond to
support@xxxxxxxxxxxx

 


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Subject

[Trusteer #ESP-137204]: Accessibility Of Software


  

 


  

 




Hello Mr. Nicol,

Thank you for contacting Trusteer Technical Support,

At the moment Rapport isn't compatible with screen readers.
This is specifically written on Rapport's download page on RBS Online
banking's website :
http://www.rbs.co.uk/global/f/security/security-advice/protect-yourself/comp
uter/rapport.ashx#tabs=section3

Sincerely,



Mr. Ami Schieber

Trusteer Technical Support



Ticket Details
===================
Ticket ID: ESP-137204
Department: General
Priority: High
Status: Open



===============================================================
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The NAGE Group companies include, among others, National Australia Group
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any virus being passed on or arising from any alteration of this message by
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===============================================================
We will NEVER contact customers via email asking to supply any personal
information, telephone or internet banking login details.

This e-mail is issued by a NAGE Group company. The contents of this e-mail
are confidential and will have no contractual effect unless it is otherwise
agreed between a specific NAGE Group company and the recipient.

The NAGE Group companies include, among others, National Australia Group
Europe Limited (Company No 02108635) which is registered in England and
Wales at registered office 88 Wood Street, London EC2V 7QQ, Clydesdale Bank
PLC (Company No SC001111) which is registered in Scotland at registered
office 30 St Vincent Place, Glasgow G1 2HL and Yorkshire Bank Home Loans
Limited (Company No 01855020) which is registered in England and Wales at
registered office 20 Merrion Way, Leeds LS2 8NZ.

Clydesdale Bank PLC and Yorkshire Bank Home Loans Limited are authorised and
regulated by the Financial Services Authority. Credit facilities other than
regulated mortgages are not regulated by the Financial Services Authority.

The views and opinions expressed in this email may not reflect those of any
member of the NAGE Group. If you are not the addressee (or responsible for
delivery of the message to the addressee), please notify the originator
immediately by return message and destroy the original message. This message
and any attachments have been scanned for viruses prior to leaving the NAGE
Group network. However, NAGE Group does not guarantee the security of this
message and will not be responsible for any damages arising as a result of
any virus being passed on or arising from any alteration of this message by
a third party. The NAGE Group may monitor emails sent to and from the NAGE
Group network.

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