[bcab] Re: Rapport Digital Banking Security Software Is Not Screen Reader Friendly.

I have the original now, thanks.

Steve 

-----Original Message-----
From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On Behalf Of 
Charles.Nicol@xxxxxxxxxxxxxxx
Sent: Thursday, February 26, 2009 2:16 PM
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Rapport Digital Banking Security Software Is Not Screen Reader 
Friendly.


Hi, 

Following a recent discussion on this list around the compatibility of Rapport 
Security Software with screen readers, I have the following back from Trusteer, 
the company which many of the UK banks appear to be engaging in order to 
provide extra security for their Digital Banking customers. I currently have 
asked the question, in response to the following Email, as to when we might 
expect compatibility, citing the Disability Discrimination Act and am awaiting 
an answer to this. 

In the meantime, if your bank encourages you to download this software to 
enhance your security on-line, please do not do so and, instead, petition your 
bank and Trusteer to have the software made accessible. Again, this is an 
example of not considering the needs of visually challenged people at the 
outset, when software houses develop their projects and, now that the software 
has been released, it will probably take a lot of effort and re-work to make it 
compatible to assistive technologies. 

I will report back when I have the all important answer- if they get around to 
answering my question. 

Many Thanks, With Kind Regards, 
  
  
Charles Nicol 
Business Change : Technology 

* 0141 223 3286 * * * * * * * 6 0141 223 3976 * Charles.Nicol@xxxxxxxxxxxxxxx 
<mailto:Charles.Nicol@xxxxxxxxxxxxxxx>  
 
----- Forwarded by Charles Nicol/NSL/NAG_EUROPE on 26/02/2009 14:00 ----- 

"Trusteer Support" <support@xxxxxxxxxxxx> 

26/02/2009 12:58 
Please respond to
support@xxxxxxxxxxxx

To
charles.nicol@xxxxxxxxxxxxxxx 
cc
Subject
[Trusteer #ESP-137204]: Accessibility Of Software

        




Hello Mr. Nicol,

Thank you for contacting Trusteer Technical Support,

At the moment Rapport isn’t compatible with screen readers.
This is specifically written on Rapport's download page on RBS Online banking's 
website :
http://www.rbs.co.uk/global/f/security/security-advice/protect-yourself/computer/rapport.ashx#tabs=section3

Sincerely,



Mr. Ami Schieber

Trusteer Technical Support



Ticket Details
===================
Ticket ID: ESP-137204
Department: General
Priority: High
Status: Open



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