[bcab] Re: Rapport Digital Banking Security Software Is Not Screen Reader Friendly.

If this software is not going to be made accessible to screenreader users the 
banks cannot diminish the service to those of us who cannot avail ourselves of 
it. given the current bad publicity the banks are currently having, 
particularly RBS, perhaps it would be better to go for the banks than the 
software providers and force them to put the pressure on those from whom they 
bought the software.

Iain
  ----- Original Message ----- 
  From: Charles.Nicol@xxxxxxxxxxxxxxx 
  To: bcab@xxxxxxxxxxxxx 
  Sent: Thursday, February 26, 2009 2:43 PM
  Subject: [bcab] Re: Rapport Digital Banking Security Software Is Not Screen 
Reader Friendly.



  Hi Steve, 

  The link on my previous mail takes you to the RBS site, which explains what 
the software is for and how, in addition to normal anti virus software, it 
proclaims to protect on-line users of Digital banking. 

  It seems that many of the banks, up and down the country, are buying into 
Rapport Security and I would not be surprised, working for a bank myself, that, 
once the software is generally usable across XP, Vista and Mac, they make it 
compulsory to use it or create some loophole or other, stating that they will 
not be favourable towards customers who do not use it and have had their 
security compromised. 

  By the way, the response from Trusteer, just received, states that they have 
no time-scales or plans to make Rapport accessible to screen readers. 

  Many Thanks, With Kind Regards, 
    
    
  Charles Nicol 
  Business Change : Technology 
  ( 0141 223 3286 È             6 0141 223 3976 : Charles.Nicol@xxxxxxxxxxxxxxx 
   


        "Steve Nutt" <steve@xxxxxxxxxxxxxx> 
        Sent by: bcab-bounce@xxxxxxxxxxxxx 
        26/02/2009 14:22 Please respond to
              bcab@xxxxxxxxxxxxx 


       To <bcab@xxxxxxxxxxxxx>  
              cc  
              Subject [bcab] Re: Rapport Digital Banking Security Software Is 
Not Screen Reader Friendly. 

              

       



  Hi Charles, 
    
  But no-one has really answered the question as to what this software is.  
What is it?  Do we need it?  Why are we campaigning for accessibility for 
someone we know very little about? 
    
  Just let the antivirus, antispyware, stuff take care of it, don’t install, 
and move on. 
    
  All the best 
    
  Steve 
    



------------------------------------------------------------------------------


  From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On Behalf 
Of Charles.Nicol@xxxxxxxxxxxxxxx
  Sent: Thursday 26 February 2009 14:16
  To: bcab@xxxxxxxxxxxxx
  Subject: [bcab] Rapport Digital Banking Security Software Is Not Screen 
Reader Friendly. 
    

  Hi, 

  Following a recent discussion on this list around the compatibility of 
Rapport Security Software with screen readers, I have the following back from 
Trusteer, the company which many of the UK banks appear to be engaging in order 
to provide extra security for their Digital Banking customers. I currently have 
asked the question, in response to the following Email, as to when we might 
expect compatibility, citing the Disability Discrimination Act and am awaiting 
an answer to this. 

  In the meantime, if your bank encourages you to download this software to 
enhance your security on-line, please do not do so and, instead, petition your 
bank and Trusteer to have the software made accessible. Again, this is an 
example of not considering the needs of visually challenged people at the 
outset, when software houses develop their projects and, now that the software 
has been released, it will probably take a lot of effort and re-work to make it 
compatible to assistive technologies. 

  I will report back when I have the all important answer- if they get around 
to answering my question. 

  Many Thanks, With Kind Regards, 
   
   
  Charles Nicol 
  Business Change : Technology 
  ( 0141 223 3286 È             6 0141 223 3976 : Charles.Nicol@xxxxxxxxxxxxxxx 

  ----- Forwarded by Charles Nicol/NSL/NAG_EUROPE on 26/02/2009 14:00 ----- 

        "Trusteer Support" <support@xxxxxxxxxxxx> 
        26/02/2009 12:58 


              Please respond to
              support@xxxxxxxxxxxx 


       
              To charles.nicol@xxxxxxxxxxxxxxx  
              cc    
              Subject [Trusteer #ESP-137204]: Accessibility Of Software 

          

                   


       





  Hello Mr. Nicol,

  Thank you for contacting Trusteer Technical Support,

  At the moment Rapport isn’t compatible with screen readers.
  This is specifically written on Rapport's download page on RBS Online 
banking's website :
  
http://www.rbs.co.uk/global/f/security/security-advice/protect-yourself/computer/rapport.ashx#tabs=section3

  Sincerely,



  Mr. Ami Schieber

  Trusteer Technical Support



  Ticket Details
  ===================
  Ticket ID: ESP-137204
  Department: General
  Priority: High
  Status: Open



  ===============================================================
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  The NAGE Group companies include, among others, National Australia Group 
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at registered office 88 Wood Street, London EC2V 7QQ, Clydesdale Bank PLC 
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  ===============================================================
  We will NEVER contact customers via email asking to supply any personal 
information, telephone or internet banking login details.

  This e-mail is issued by a NAGE Group company. The contents of this e-mail 
are confidential and will have no contractual effect unless it is otherwise 
agreed between a specific NAGE Group company and the recipient.

  The NAGE Group companies include, among others, National Australia Group 
Europe Limited (Company No 02108635) which is registered in England and Wales 
at registered office 88 Wood Street, London EC2V 7QQ, Clydesdale Bank PLC 
(Company No SC001111) which is registered in Scotland at registered office 30 
St Vincent Place, Glasgow G1 2HL and Yorkshire Bank Home Loans Limited (Company 
No 01855020) which is registered in England and Wales at registered office 20 
Merrion Way, Leeds LS2 8NZ.

  Clydesdale Bank PLC and Yorkshire Bank Home Loans Limited are authorised and 
regulated by the Financial Services Authority. Credit facilities other than 
regulated mortgages are not regulated by the Financial Services Authority.

  The views and opinions expressed in this email may not reflect those of any 
member of the NAGE Group. If you are not the addressee (or responsible for 
delivery of the message to the addressee), please notify the originator 
immediately by return message and destroy the original message. This message 
and any attachments have been scanned for viruses prior to leaving the NAGE 
Group network. However, NAGE Group does not guarantee the security of this 
message and will not be responsible for any damages arising as a result of any 
virus being passed on or arising from any alteration of this message by a third 
party. The NAGE Group may monitor emails sent to and from the NAGE Group 
network.

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