[bcab] Re: Rapport Digital Banking Security Software Is Not Screen Reader Friendly.

Hi Steve,

The link on my previous mail takes you to the RBS site, which explains 
what the software is for and how, in addition to normal anti virus 
software, it proclaims to protect on-line users of Digital banking.

It seems that many of the banks, up and down the country, are buying into 
Rapport Security and I would not be surprised, working for a bank myself, 
that, once the software is generally usable across XP, Vista and Mac, they 
make it compulsory to use it or create some loophole or other, stating 
that they will not be favourable towards customers who do not use it and 
have had their security compromised.

By the way, the response from Trusteer, just received, states that they 
have no time-scales or plans to make Rapport accessible to screen readers.

Many Thanks, With Kind Regards,
 
 
Charles Nicol
Business Change : Technology
( 0141 223 3286 È             6 0141 223 3976 : 
Charles.Nicol@xxxxxxxxxxxxxxx




"Steve Nutt" <steve@xxxxxxxxxxxxxx> 
Sent by: bcab-bounce@xxxxxxxxxxxxx
26/02/2009 14:22
Please respond to
bcab@xxxxxxxxxxxxx


To
<bcab@xxxxxxxxxxxxx>
cc

Subject
[bcab] Re: Rapport Digital Banking Security Software Is Not Screen Reader 
Friendly.






Hi Charles,
 
But no-one has really answered the question as to what this software is. 
What is it?  Do we need it?  Why are we campaigning for accessibility for 
someone we know very little about?
 
Just let the antivirus, antispyware, stuff take care of it, don’t install, 
and move on.
 
All the best
 
Steve
 

From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx] On 
Behalf Of Charles.Nicol@xxxxxxxxxxxxxxx
Sent: Thursday 26 February 2009 14:16
To: bcab@xxxxxxxxxxxxx
Subject: [bcab] Rapport Digital Banking Security Software Is Not Screen 
Reader Friendly.
 

Hi, 

Following a recent discussion on this list around the compatibility of 
Rapport Security Software with screen readers, I have the following back 
from Trusteer, the company which many of the UK banks appear to be 
engaging in order to provide extra security for their Digital Banking 
customers. I currently have asked the question, in response to the 
following Email, as to when we might expect compatibility, citing the 
Disability Discrimination Act and am awaiting an answer to this. 

In the meantime, if your bank encourages you to download this software to 
enhance your security on-line, please do not do so and, instead, petition 
your bank and Trusteer to have the software made accessible. Again, this 
is an example of not considering the needs of visually challenged people 
at the outset, when software houses develop their projects and, now that 
the software has been released, it will probably take a lot of effort and 
re-work to make it compatible to assistive technologies. 

I will report back when I have the all important answer- if they get 
around to answering my question. 

Many Thanks, With Kind Regards, 
  
  
Charles Nicol 
Business Change : Technology 
( 0141 223 3286 È             6 0141 223 3976 : 
Charles.Nicol@xxxxxxxxxxxxxxx 

----- Forwarded by Charles Nicol/NSL/NAG_EUROPE on 26/02/2009 14:00 ----- 

"Trusteer Support" <support@xxxxxxxxxxxx> 
26/02/2009 12:58 


Please respond to
support@xxxxxxxxxxxx



To
charles.nicol@xxxxxxxxxxxxxxx 
cc
 
Subject
[Trusteer #ESP-137204]: Accessibility Of Software
 


 
 




Hello Mr. Nicol,

Thank you for contacting Trusteer Technical Support,

At the moment Rapport isn’t compatible with screen readers.
This is specifically written on Rapport's download page on RBS Online 
banking's website :
http://www.rbs.co.uk/global/f/security/security-advice/protect-yourself/computer/rapport.ashx#tabs=section3


Sincerely,



Mr. Ami Schieber

Trusteer Technical Support



Ticket Details
===================
Ticket ID: ESP-137204
Department: General
Priority: High
Status: Open



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===============================================================
We will NEVER contact customers via email asking to supply any personal 
information, telephone or internet banking login details.

This e-mail is issued by a NAGE Group company. The contents of this e-mail are 
confidential and will have no contractual effect unless it is otherwise agreed 
between a specific NAGE Group company and the recipient.

The NAGE Group companies include, among others, National Australia Group Europe 
Limited (Company No 02108635) which is registered in England and Wales at 
registered office 88 Wood Street, London EC2V 7QQ, Clydesdale Bank PLC (Company 
No SC001111) which is registered in Scotland at registered office 30 St Vincent 
Place, Glasgow G1 2HL and Yorkshire Bank Home Loans Limited (Company No 
01855020) which is registered in England and Wales at registered office 20 
Merrion Way, Leeds LS2 8NZ.

Clydesdale Bank PLC and Yorkshire Bank Home Loans Limited are authorised and 
regulated by the Financial Services Authority. Credit facilities other than 
regulated mortgages are not regulated by the Financial Services Authority.

The views and opinions expressed in this email may not reflect those of any 
member of the NAGE Group. If you are not the addressee (or responsible for 
delivery of the message to the addressee), please notify the originator 
immediately by return message and destroy the original message. This message 
and any attachments have been scanned for viruses prior to leaving the NAGE 
Group network. However, NAGE Group does not guarantee the security of this 
message and will not be responsible for any damages arising as a result of any 
virus being passed on or arising from any alteration of this message by a third 
party. The NAGE Group may monitor emails sent to and from the NAGE Group 
network.

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