[bcab] Re: Rapport Digital Banking Security Software Is Not Screen Reader Friendly.

Charles,

Rather than wait to find out if your bank is planning on using Rapore a 
pre-emptive strike might help.  It will only take a few letters from VI 
computer users to their banks pointing out if they insist on people installing 
Rapore onto their systems the banks will be assisting in denying people access 
to their own accounts.  If the banks press ahead with Rapore then they will be 
leaving themselves open to claims against their actions as they will have 
already been warned about the consequences.

Jim Williams
  -----Original Message-----
  From: bcab-bounce@xxxxxxxxxxxxx [mailto:bcab-bounce@xxxxxxxxxxxxx]On Behalf 
Of Charles.Nicol@xxxxxxxxxxxxxxx
  Sent: 26 February 2009 14:16
  To: bcab@xxxxxxxxxxxxx
  Subject: [bcab] Rapport Digital Banking Security Software Is Not Screen 
Reader Friendly.



  Hi, 

  Following a recent discussion on this list around the compatibility of 
Rapport Security Software with screen readers, I have the following back from 
Trusteer, the company which many of the UK banks appear to be engaging in order 
to provide extra security for their Digital Banking customers. I currently have 
asked the question, in response to the following Email, as to when we might 
expect compatibility, citing the Disability Discrimination Act and am awaiting 
an answer to this. 

  In the meantime, if your bank encourages you to download this software to 
enhance your security on-line, please do not do so and, instead, petition your 
bank and Trusteer to have the software made accessible. Again, this is an 
example of not considering the needs of visually challenged people at the 
outset, when software houses develop their projects and, now that the software 
has been released, it will probably take a lot of effort and re-work to make it 
compatible to assistive technologies. 

  I will report back when I have the all important answer- if they get around 
to answering my question. 

  Many Thanks, With Kind Regards, 
    
    
  Charles Nicol 
  Business Change : Technology 
  ( 0141 223 3286 È             6 0141 223 3976 : Charles.Nicol@xxxxxxxxxxxxxxx 
   
  ----- Forwarded by Charles Nicol/NSL/NAG_EUROPE on 26/02/2009 14:00 ----- 
        "Trusteer Support" <support@xxxxxxxxxxxx> 
        26/02/2009 12:58 Please respond to
              support@xxxxxxxxxxxx 


       To charles.nicol@xxxxxxxxxxxxxxx  
              cc  
              Subject [Trusteer #ESP-137204]: Accessibility Of Software 

              

       



  Hello Mr. Nicol,

  Thank you for contacting Trusteer Technical Support,

  At the moment Rapport isn’t compatible with screen readers.
  This is specifically written on Rapport's download page on RBS Online 
banking's website :
  
http://www.rbs.co.uk/global/f/security/security-advice/protect-yourself/computer/rapport.ashx#tabs=section3

  Sincerely,



  Mr. Ami Schieber

  Trusteer Technical Support



  Ticket Details
  ===================
  Ticket ID: ESP-137204
  Department: General
  Priority: High
  Status: Open



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