[bcab] Rapport Digital Banking Security Software Is Not Screen Reader Friendly.

Hi,

Following a recent discussion on this list around the compatibility of 
Rapport Security Software with screen readers, I have the following back 
from Trusteer, the company which many of the UK banks appear to be 
engaging in order to provide extra security for their Digital Banking 
customers. I currently have asked the question, in response to the 
following Email, as to when we might expect compatibility, citing the 
Disability Discrimination Act and am awaiting an answer to this.

In the meantime, if your bank encourages you to download this software to 
enhance your security on-line, please do not do so and, instead, petition 
your bank and Trusteer to have the software made accessible. Again, this 
is an example of not considering the needs of visually challenged people 
at the outset, when software houses develop their projects and, now that 
the software has been released, it will probably take a lot of effort and 
re-work to make it compatible to assistive technologies.

I will report back when I have the all important answer- if they get 
around to answering my question.

Many Thanks, With Kind Regards,
 
 
Charles Nicol
Business Change : Technology
( 0141 223 3286 È             6 0141 223 3976 : 
Charles.Nicol@xxxxxxxxxxxxxxx

----- Forwarded by Charles Nicol/NSL/NAG_EUROPE on 26/02/2009 14:00 -----

"Trusteer Support" <support@xxxxxxxxxxxx> 
26/02/2009 12:58
Please respond to
support@xxxxxxxxxxxx


To
charles.nicol@xxxxxxxxxxxxxxx
cc

Subject
[Trusteer #ESP-137204]: Accessibility Of Software






Hello Mr. Nicol,

Thank you for contacting Trusteer Technical Support,

At the moment Rapport isn’t compatible with screen readers.
This is specifically written on Rapport's download page on RBS Online 
banking's website :
http://www.rbs.co.uk/global/f/security/security-advice/protect-yourself/computer/rapport.ashx#tabs=section3


Sincerely,



Mr. Ami Schieber

Trusteer Technical Support



Ticket Details
===================
Ticket ID: ESP-137204
Department: General
Priority: High
Status: Open




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